System Maintenance: Starting Monday, 1/24/2022 at 8:00 PM to 10:00 PM, Alert Preferences and SMS text Outage reporting may not be available during this time. You may report an outage online or by calling (210) 353-4357. Our Storm Center Map may not be available during this maintenance. 

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms. Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Agency Partner Portal

 
 

We realize many groups and organizations wish to help others in our community who are less fortunate. Our Agency Partners Portal makes it possible for representatives of these organizations to view client account data and enter pledges and payments on behalf of their clients. This portal offers 24/7 access from the convenience of your office and computer.

Any organization that helps residential customers with payment of their CPS Energy bill may enroll in the Agency Partners Portal. To enroll, register through the online form below by providing the requested information. You will receive a response from CPS Energy within two business days confirming your enrollment.

This service is designated for assistance agencies and organizations only. 

Terms of Use

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