We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Internet Privacy Policy


We understand the importance of protecting information provided by our customers and visitors to our website. It is our policy to keep information submitted to CPS Energy through an online form or application confidential.

Our web server does not collect any information regarding the domains or e-mail addresses of our visitors. However, we do track the number of visits to each of our webpages. The information we collect is used to improve the content of our website and is not shared with other organizations or site visitors for commercial purposes or any other use.

Our website includes links to many external sites. We cannot guarantee the privacy or security of information users provide to linked, external websites. CPS Energy is not responsible for the availability or content of these external sites, nor does CPS Energy endorse, warrant or guarantee the products, services, or information described or offered at these external sites.

Also see our Website Terms of Use.

If you have any privacy concerns, contact us via e-mail at feedback@cpsenergy.com or at our postal address, CPS Energy Corporate Communications, P.O. Box 1771, San Antonio, Texas 78296-1771.