Residential - Online Account Issues Form

CPS Energy crews are working safely to restore the weather-related outages. Most outages are caused by ice and tree limbs falling on our power lines. We appreciate your patience as our crews work to restore power safely. Please continue to check cpsenergy.com/outagemap for the latest updates.

Out of an abundance of caution for our customers and employees, customer service centers will be closed Monday, Jan. 26. Customers can access their account information and update their contact preferences 24/7 through Manage My Account at cpsenergy.com/mma.

Customer Service Form

Residential: Online Account Issues (MMA)

Please complete the form below if you are having problems with Manage My Account. We will respond as quickly as possible.

CPS Energy Account Number

10-digit number that starts with 300

Last Four Digits of Social Security Number

Last Four Digits of Driver License or ID Number

Email Address

Ex: [email protected]

Online Account User Name

Date Issue Occured

Ex:12/07/2021

Description of Issue

Service Address

Name

Street address

Street address 2

City

State

Zipcode

Primary Phone Number

Ex: (210) 555-1234

Secondary Phone Number

Ex: (210) 555-1234