Residential Resolve Billing Issues Form

System Maintenance: On Monday April 20, 2026, at 8:00 p.m. to 10:00 p.m. Central Time visibility to our Storm Center Map, notification updates, and preferences will not be available. You may report an outage online or by calling (210) 353-4357.

Customer Service Form

Residential Billing Issues

CPS Energy offers you a variety of online account services. Your online account provides a convenient way for you to view and/or pay your utility bill; start, stop, and/or transfer service; make payment plans and update your account information. Sign up for Manage My Account.

CPS Energy Account Number

10-digit number that starts with 300

Last Four Digits of Social Security Number

Current Service Address

Name

Street Address 1

Street Address 2

City

State

Zipcode

Comments Section

CLICK HERE to request a new Streetlight or a Streetlight Repair.

Email Address

Ex: [email protected]

Primary Phone Number

Ex: (210) 555-1234

Secondary Phone Number

Ex: (210) 555-1234

Fax Number

Ex: (210) 555-1234