System Maintenance: Starting on Saturday, June 27, 2026, at 8 p.m., and continuing through Sunday, June 28, 2026, at 5 a.m., we will be performing maintenance on our systems. During this time, Manage My Account, all other web portals, customer alert notifications, and our automated phone system will be unavailable. EZ Pay credit card payment processing and bill visibility in Manage My Account will be unavailable. We will still be able to process emergency gas and electric requests by calling 210-353-HELP (4357) or 1-800-870-1006.
Customer Service Form
Residential Billing Issues
CPS Energy offers you a variety of online account services. Your online account provides a convenient way for you to view and/or pay your utility bill; start, stop, and/or transfer service; make payment plans and update your account information. Sign up for Manage My Account.
