Our customer service center hours are 7:45AM to 5:00PM Monday-Friday and 7:45AM to 6:45PM on Wednesdays. Service Disconnections for non-payment have resumed. If you are experiencing difficulty paying your energy bill, we urge you to contact us for help by calling  210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Residential Energy Assistance Partnership (REAP)

 
Give to REAP
 

Help a neighbor in need. Give to REAP.

Residential Energy Assistance Partnership (REAP) is a partnership of CPS Energy, the City of San Antonio and Bexar County. REAP provides energy bill assistance twice a year to those in need. The City of San Antonio and Bexar County process applications from customers.  CPS Energy contributes at least $1 million a year to the REAP fund and handles the program’s marketing, fundraising, and back office administrative requirements.

Learn about applying for assistance from REAP here.

Consider a donation to REAP the next time you pay your bill. Every dollar donated goes directly to those who need help. Program participants receive credit directly to their utility bills, ensuring they don't have to wait for a check or worry about managing any funds.

How Can You Help?

Giving to REAP is easy. You can add a few dollars to your utility payment and indicate that amount on your bill stub, whether you pay online or by paper. Or use the “Donate to REAP” link on this page to donate by debit or credit card, PayPal or Apple Pay. You can also make a mobile donation by texting “REAPSATX” to 41444.

*Note: There is a small processing fee associated with debit and credit card payments.

If you need assistance with a donation, contact us by e-mail or phone:

By email: [email protected]

By phone: (210) 353-GIVE (4483)