CPS Energy’s offices and customer service centers will be closed on Friday, July 4, 2025, in observance of Independence Day. We will reopen on Monday, July 7, at 7:45 AM. Although our call center will be closed for regular business, we are still open for customers to report natural gas or electric emergencies anytime by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).

Underground Transformer Box Safety
Help our employees get safe access to CPS Energy equipment in your yard by keeping these green transformer boxes clear and safe

How to Help Us Provide Safe and Reliable Energy Service
For the safety of your loved ones and our crews, help keep CPS Energy green transformer boxes clear of structures or vegetation. State law requires customers to provide clear and unobstructed access to our utility facilities and equipment.
- Don’t plant shrubs, trees, or flowers around the green transformer boxes.
- Never build structures or anything near or around them.
- If possible, trim back any brush away from the box to provide 8 ft. of clearance around it.
- Tell your family and neighbors that transformer boxes contain high-voltage equipment they should never go near.
- Keep a clear pathway for CPS Energy to remove, repair, replace and/or operate our facilities or equipment as needed.
Please remember that CPS Energy is required to remove any obstructions that can prevent repairs, maintenance, or operation of our equipment. Customers are responsible for any costs associated with removal.
For detailed information about customer responsibilities related to CPS Energy’s access to Easements and Rights-of-Way, please visit page 13 of our Customer Terms & Conditions.
Helpful Links
- Outage Center
- Sign Up for CPS Energy Alerts
- Underground Box Safety Digital Toolkit (coming soon)