CPS Energy’s offices and customer service centers will be closed on Thursday, November 27, and Friday, November 28, 2025, in observance of Thanksgiving. We will reopen on Monday, December 1, at 7:45 AM. Although our call center will be closed for regular business, we remain open for customers to report natural gas or electric emergencies at any time by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).

Employment Verification

CPS Energy is eager to work with companies and agencies interested in verifying the employment of current and former CPS Energy employees. If you need assistance, all requests must:

Be in writing
Provide a release or authorization signed by the employee

Employment verification requests may be sent:

CPS Energy
Attn: Verification of Employment
500 McCullough
Mail Drop: RT0201
P.O. Box 1771
San Antonio, Texas 78296

Email: [email protected]
Fax: (210) 353-6390