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System Maintenance: From 6:30 PM on Saturday, 03/25/23 to 8 AM on Sunday, 03/26/22, Manage My Account, customer alert notifications, all web portals, and our automated phone system will be unavailable. EZ Pay credit card payment processing and visibility to bills in Manage My Account will also be unavailable during this time.  We will still be able to process emergency gas and electric requests.

Open Records

 

Texas law gives you the right to request access to government records or information that already exists. Government officials may not ask why you want the information. Although the law makes most government information available to the public, some exceptions exist. Governmental bodies must promptly release requested information or ask the Office of the Attorney General for a ruling on whether or not an exception applies.

Procedures to obtain information:

  • Submit a written request (mail, fax, email or in person) so CPS Energy can accurately identify and locate the items requested
  • Cooperate with CPS Energy’s reasonable efforts to clarify the type or amount of information
       

Send requests for information from us in one of the following ways:

By mail:

CPS Energy:  Request Information
Maildrop CT1201
P.O. Box 1771
San Antonio, TX 78296

By e-mail: [email protected]

By fax: (210) 353-3774

In person: CPS Energy Main Office, 500 McCullough, San Antonio, TX 78215

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Electric or Gas Emergency?
Call 210-353-HELP (4357)

Billing or Service Questions?
Residential 210-353-2222
Business 210-353-3333

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