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We are currently experiencing longer than normal wait times on our Customer Service phone lines.  For self-service options, you may access our online resources, including Manage My Account, My Energy Portal, and Ways to Pay. If you need to speak to an Energy Advisor, you can also Schedule a Callback.  Thank you for your understanding. 

Energy Conservation Levels

 

Today is:

JOIN OUR COMMUNITY TO CONSERVE ENERGY AND SAVE MONEY WHEN DEMAND FOR ENERGY IS HIGHEST.

If ERCOT, the statewide grid manager, declares grid reliability is at risk, we will declare a Yellow Day, Orange or Red Alert Day.

CONSERVATION LEVELS:

Emergency Preparedness & Safety Tips
Outage Center
Overall Safety
 
 

ERCOT:

Electric Reliability Council of Texas (ERCOT) manages the flow of electric power for more than 26 million customers in Texas.

  • Track statewide electricity demand at ERCOT.com and view daily peak demand forecast, current load, and available generation.
  • Sign up for the ERCOT mobile app (available for download at the Apple App Store and Google Play).
  • Follow ERCOT  on Twitter (@ERCOT_ISO) and Facebook (Electric Reliability Council of Texas).

OTHER HELPFUL LINKS:

 
 
 

BE PREPARED:

Don’t wait for an emergency or power outage, make a family emergency plan now. If you have medical equipment that requires electricity or medicines that need refrigeration, check with your doctor when making your plan. Assemble a power outage emergency kit. Follow us on Facebook, Nextdoor, Twitter, and our Newsroom for updates during outages and emergencies. Visit cpsenergy.com/prepare.

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Electric or Gas Emergency?
Call 210-353-HELP (4357)

Billing or Service Questions?
Residential 210-353-2222
Business 210-353-3333

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