CPS Energy’s offices and customer service centers will be closed on Monday, September 7, 2026, in observance of Labor Day. We will reopen on Tuesday, September 8, 2026, at 7:45 a.m. Although our call center will be closed for regular business, we remain open for customers to report natural gas or electric emergencies at any time by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
Vision
Empowering our community for generations.
Mission
To safely power our community with reliable, affordable, and cleaner energy.
Strategic Goals:
Reliability
Electric and Gas Services That are Always On
Value
Affordable Prices, Excellent Options, and Service
Cleaner energy
A Balanced Approach to Reduce Our Environmental Impact
Financial Strength
Financially Resilient and Competitively Priced to Fuel Growth and Safeguard Investments for Our Community
Team excellence
Develop Our Team to Drive Innovation and Deliver Excellence as One Team
Strategic Initiatives:
Performance Measures
- Average Customer Outage Duration
- Plant Availability
- Gas Safety
- Customer Perception
- Strategically investing in the community
- 12-month Total Bill-Residential
- Carbon Intensity
- Fiscal Resiliency
- Living Mission & Values
- Safety Performance
Core Values:
Additional Resources:
*If you need any document in an alternative format- Send your request to the ADA Coordinator@[email protected]
