CPS Energy’s offices and service centers will be closed on Thursday, November 26, and Friday, November 27, 2020, in observance of Thanksgiving. During the closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Social media channels will be monitored for urgent issues. Read More

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

ALERTS
 
How to Change Alert Preferences

Sign up for CPS Energy Alerts. Get an email, call, or text from us.

 

Outage Alerts

The next time your power goes out or a planned outage is scheduled, expect an Alert sent via email, phone call, or text from CPS Energy. If you choose to receive alerts via phone call, you will have a default do not disturb window of 8 p.m. to 7 a.m. You can adjust this window under the “Alert Preferences” tab in Manage My Account.

When an extended power outage (5 minutes or more) occurs at your home or business, an Alert will provide you with an estimated time of service restoration at that address. Later, a follow-up message will be sent confirming the power was restored.  As a customer, you are automatically enrolled and will receive an alert for a citywide/mass power outage emergency as well as a power outage affecting your home or business. 

 

Billing and Payment Alerts

Eliminate the surprise of an unexpected bill amount at the end of the month.  Sign up for Billing and Payments Alerts today!

Receive billing and payment alerts right to your mobile phone when your eBill is ready for viewing.  You can also set up payment reminders by email or text message in either English or Spanish.

 

How to Change Alert Preferences

Sign into Manage My Account.  Click on "My Profile" and then "Alert Preferences".  You can set your alert notification preferences, view your balance, and see more detailed account information.

 

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