As a safety precaution, all Customer Service Centers will be closed on Thursday, January 20 due to the anticipated inclement weather in our service area.  We will re-open on Friday and will follow our modified hours of operation from 10:30AM to 5:00PM.  Customers can access account information 24/7 through Manage My Account.  We are also suspending all disconnects during the inclement weather.  Please see our Winter Safety Tips for more information.  Learn More

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

ALERTS

Sign up for CPS Energy Alerts. Get an email, call, or text from us.

Emergency Contact

When you add or update your Emergency Contact information in your account, it allows us to send messages to a designated phone number in the event we need to notify you of emergency events, such as weather advisories, Electric Reliability Council of Texas (ERCOT) mandates, gas leaks and more. You can list your own contact information as the emergency contact, or you can list another family member, roommate or another reliable contact. It’s important to note that listing someone as an emergency contact does not automatically authorize that person to act on behalf of your account. The Emergency Contact will be used for notification purposes only. 

Outage Alerts

The next time your power goes out or a planned outage is scheduled, expect an Alert sent via email, phone call, or text from CPS Energy. If you choose to receive alerts via phone call, you will have a default do not disturb window of 8 p.m. to 7 a.m. You can adjust this window under the “Alert Preferences” tab in Manage My Account.

When an extended power outage (5 minutes or more) occurs at your home or business, an Alert will provide you with an estimated time of service restoration at that address. Later, a follow-up message will be sent confirming the power was restored.  As a customer, you are automatically enrolled and will receive an alert for a citywide/mass power outage emergency as well as a power outage affecting your home or business. 

 

Billing and Payment Alerts

Eliminate the surprise of an unexpected bill amount at the end of the month.  Sign up for Billing and Payments Alerts today!

Receive billing and payment alerts right to your mobile phone when your eBill is ready for viewing.  You can also set up payment reminders by email or text message in either English or Spanish.

 

How to Change Alert Preferences

Sign into Manage My Account.  Click on "My Profile" and then "Alert Preferences".  You can set your alert notification preferences, view your balance, and see more detailed account information.

 

Learn More:

 
 
 

How to Change Alert Preferences