CPS Energy’s offices and customer service centers will be closed on Tuesday, November 11, 2025, in observance of Veterans Day. We will reopen on Wednesday, November 12, at 7:45 AM. Although our call center will be closed for regular business, we remain open for customers to report natural gas or electric emergencies at any time by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
System Maintenance: On Sunday, November 9, 2025, from 1:00 AM to 5:00 AM, our EZ Pay with credit card payment processing may be unavailable. However, you can still make a payment by logging in to your "Manage My Account" account. You may report an outage online or by calling (210) 353-4357. Visibility to bills in Manage My Account may also not be available during this maintenance.
