SYSTEM MAINTENANCE: To improve your customer experience, we are performing maintenance to our systems. Manage My Account, our automated phone system and all payment systems will be unavailable starting Friday, December 13 at 8 p.m. until Sunday, December 15 at 7 a.m. Thank you for your understanding.

Please keep in mind CPS Energy will never call and threaten to disconnect or suspend service if immediate payment is not received.

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Power Outage Tips

Stay on top of a power outage

Reliability is one of our highest priorities. But power outages do happen, for a number of reasons − Outage Causes include rain, wind, lightning and broken tree limbs. Also, vehicle accidents and wildlife are frequent causes of outages. If your neighbors have power and you do not, check your breakers.

If your power does go out, you can expect an Energy Alert -- a call or email from us, letting you know when we expect to restore your service. However, to ensure you receive an alert message, we need to have up-to-date contact information for you. You can update your phone number and email address through Manage My Account.

 

 

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