System Maintenance: Starting Monday, 1/24/2022 at 8:00 PM to 10:00 PM, Alert Preferences and SMS text Outage reporting may not be available during this time. You may report an outage online or by calling (210) 353-4357. Our Storm Center Map may not be available during this maintenance. 

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms. Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

OUTAGE CENTER

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Electric or Gas Emergency? Call 210-353-4357

Stay on Top of Power Outages:

Reliability, Resiliency, and Safety are three of our six Guiding Pillars

Resiliency is the ability to recover quickly. Resiliency is important as our world can change in an instant. While we are taking steps to recover from outages, please know that even when working through new challenges, your energy utility systems and team members are focused on Safety and Reliability.

Reliability is one of our highest priorities. But power outages do happen, for a number of reasons - Outage Causes include rain,wind, lightning, broken tree limbs, and power grid emergencies. Also vehicle accidents and wildlife are frequent causes of outages. If your neighbors have power and you do not, they may be on a different transmission circuit or you should check your breakers.

If your power goes out, we can send you an Outage Alert  letting you know when to expect your service to be restored. We need to have up-to-date contact information for you to send you alerts. Please be sure you are signed up for Manage My Account with your phone number and email address. You can select the type of alerts you will receive from us.

 
 

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