CPS Energy’s offices and customer service centers will be closed on Thursday, November 27, and Friday, November 28, 2025, in observance of Thanksgiving. We will reopen on Monday, December 1, at 7:45 AM. Although our call center will be closed for regular business, we remain open for customers to report natural gas or electric emergencies at any time by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
RAC Questions & Answers - Social Issues
This page will be updated frequently with questions & answers by topic.
Social Issues Topics Include:
- Affordability
- Customer assistance programs
- Equity
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RATE DESIGN
- Objectives of rate design
- Rate design trends
- Industry case studies
- Cost model of providing service
Questions & Answers:
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