System Maintenance: Starting on Saturday, December 14th from 2 PM to Sunday, December 15th at 9 AM, we will be performing maintenance on our systems. During this time, Manage My Account, all other web portals, customer alert notifications, and our automated phone system will be unavailable. EZ Pay credit card payment processing and visibility to bills in Manage My Account will be unavailable. We will still be able to process emergency gas and electric requests by calling 210-353-HELP (4357) or 1-800-870-1006.
Electrical Storms
Remember these tips for staying safe during electrical storms:
- Seek shelter. Once indoors, stay away from windows and doors
- Stay off corded phones, computers and other electrical equipment that put you in direct contact with electricity.
- Unplug electronic equipment before the storm arrives
- Install surge protectors to help prevent damage to your electronics from lightning
- Turn off air conditioners and computers to protect them from power surges
- Avoid contact with plumbing, including sinks, baths and faucets
- If you can’t get indoors, go to a low point––lightning hits the tallest objects
- Stay away from trees
- Avoid metal
- If you feel a tingling sensation or your hair stands on end, lightning may be about to strike; crouch down and cover your ears
- Stay away from water
- Don't stand close to other people; spread out
- Take care of your pets. Bring them inside, too