CPS Energy’s offices and customer service centers will be closed on Friday, May 2, 2025, in observance of the Battle of Flowers Parade. We will reopen on Monday, May 5, at 7:45AM. Although our call center will be closed for regular business, we are still open for customers to report natural gas or electric emergencies anytime by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
Gas Pilot Lighting

We can help you light and adjust the pilots on your natural gas appliances, water heaters and furnaces for just $24 plus tax.
Here are some things to keep in mind before you contact us for an appointment:
- An additional fee may be assessed if you miss a scheduled appointment
- If there is heavy accumulation of dust or the heating equipment is faulty, we will not light the pilot until the problem is corrected (owner's responsibility)
- Any maintenance work must be scheduled with a private licensed heating/air conditioning contractor
For more information or to schedule pilot lighting, use our online request form or call (210) 353-2222.