CPS Energy’s offices and customer service centers will be closed on Thursday, November 27, and Friday, November 28, 2025, in observance of Thanksgiving. We will reopen on Monday, December 1, at 7:45 AM. Although our call center will be closed for regular business, we remain open for customers to report natural gas or electric emergencies at any time by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
Gas Pilot Lighting
We can help you light and adjust the pilots on your natural gas appliances, water heaters and furnaces for just $24 plus tax.
Here are some things to keep in mind before you contact us for an appointment:
- An additional fee may be assessed if you miss a scheduled appointment
- If there is heavy accumulation of dust or the heating equipment is faulty, we will not light the pilot until the problem is corrected (owner's responsibility)
- Any maintenance work must be scheduled with a private licensed heating/air conditioning contractor
For more information or to schedule pilot lighting, use our online request form or call (210) 353-2222.