CPS Energy’s offices, customer service centers, and the call center will be closed on Monday, July 4, 2022 in observance of Independence Day. Offices will reopen Tuesday, July 5 at 7:45AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.  

Starting Friday, July 1 our Customer Service Center hours will be: 7:45AM to 5:00PM Monday-Friday (except holidays).

Gas Pilot Lighting

 
Gas Pilot Lighting

We can help you light and adjust the pilots on your natural gas appliances, water heaters and furnaces for just $24 plus tax.

Here are some things to keep in mind before you contact us for an appointment:

  • An additional fee may be assessed if you miss a scheduled appointment
  • If there is heavy accumulation of dust or the heating equipment is faulty, we will not light the pilot until the problem is corrected (owner's responsibility)
  • Any maintenance work must be scheduled with a private licensed heating/air conditioning contractor

For more information or to schedule pilot lighting, use our online request form or call (210) 353-2222.