As a safety precaution, all Customer Service Centers will be closed on Thursday, January 20 due to the anticipated inclement weather in our service area.  We will re-open on Friday and will follow our modified hours of operation from 10:30AM to 5:00PM.  Customers can access account information 24/7 through Manage My Account.  We are also suspending all disconnects during the inclement weather.  Please see our Winter Safety Tips for more information.  Learn More

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Outdoor Safety

Work safe and play safe outdoors

Stock-110

Here are some helpful tips to keep you and your family safe during the warm weather months.

  • Use only electric equipment designed for outdoor use
  • Keep ladders, kites, and TV antennas/dishes away from power lines
  • Make sure all outdoor outlets are protected by ground fault circuit interrupters (GFCIs)
  • Use cords marked for outdoor use and rated for your power tool's needs
  • Never trim trees near power lines; call us first at (210) 353-2222 to request a temporary disconnect of your power if working near lines on your property
  • Use only a dry fiberglass or wooden ladder––never a metal ladder ––when working near electrical wires or equipment
  • Call before you dig! Locate underground power and gas lines by using the National One Call System at 811. It’s the law!
  • Never place a swimming pool or other structure under the power line leading to your house
  • Never climb power poles, transmission towers, or fences around substations
  • Teach children to stay clear of all electrical and natural gas installations, including the green transformer boxes
  • If you see a downed power line, call CPS Energy immediately at (210) 353-4357 (HELP)