CPS Energy’s offices, customer service centers, and the call center will be closed on Monday, July 4, 2022 in observance of Independence Day. Offices will reopen Tuesday, July 5 at 7:45AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.  

Starting Friday, July 1 our Customer Service Center hours will be: 7:45AM to 5:00PM Monday-Friday (except holidays).

Outdoor Safety

Work safe and play safe outdoors

Here are some helpful tips to keep you and your family safe during the warm weather months.

  • Use only electric equipment designed for outdoor use
  • Keep ladders, kites, and TV antennas/dishes away from power lines
  • Make sure all outdoor outlets are protected by ground fault circuit interrupters (GFCIs)
  • Use cords marked for outdoor use and rated for your power tool's needs
  • Never trim trees near power lines; call us first at (210) 353-2222 to request a temporary disconnect of your power if working near lines on your property
  • Use only a dry fiberglass or wooden ladder––never a metal ladder ––when working near electrical wires or equipment
  • Call before you dig! Locate underground power and gas lines by using the National One Call System at 811. It’s the law!
  • Never place a swimming pool or other structure under the power line leading to your house
  • Never climb power poles, transmission towers, or fences around substations
  • Teach children to stay clear of all electrical and natural gas installations, including the green transformer boxes
  • If you see a downed power line, call CPS Energy immediately at (210) 353-4357 (HELP)