We are currently experiencing longer than normal wait times on our Customer Service phone lines.  For self-service options, you may access our online resources, including Manage My Account, My Energy Portal, and Ways to Pay. If you need to speak to an Energy Advisor, you can also Schedule a Callback.  Thank you for your understanding. 

Outdoor Safety

Work safe and play safe outdoors

Here are some helpful tips to keep you and your family safe during the warm weather months.

  • Use only electric equipment designed for outdoor use
  • Keep ladders, kites, and TV antennas/dishes away from power lines
  • Make sure all outdoor outlets are protected by ground fault circuit interrupters (GFCIs)
  • Use cords marked for outdoor use and rated for your power tool's needs
  • Never trim trees near power lines; call us first at (210) 353-2222 to request a temporary disconnect of your power if working near lines on your property
  • Use only a dry fiberglass or wooden ladder––never a metal ladder ––when working near electrical wires or equipment
  • Call before you dig! Locate underground power and gas lines by using the National One Call System at 811. It’s the law!
  • Never place a swimming pool or other structure under the power line leading to your house
  • Never climb power poles, transmission towers, or fences around substations
  • Teach children to stay clear of all electrical and natural gas installations, including the green transformer boxes
  • If you see a downed power line, call CPS Energy immediately at (210) 353-4357 (HELP)