System Maintenance: Starting Monday, 1/24/2022 at 8:00 PM to 10:00 PM, Alert Preferences and SMS text Outage reporting may not be available during this time. You may report an outage online or by calling (210) 353-4357. Our Storm Center Map may not be available during this maintenance. 

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms. Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Ingram Park Mall - Overhead Infrastructure Replacement

 

Overhead Infrastructure Replacement

As the electric and natural gas utility in the Greater San Antonio area, we are committed to providing reliable power, so customers’ lights and natural gas turn on quickly, operate safely and remain affordable. As such, we are committed to improving infrastructure to ensure we provide the highest level of customer service and reliability to our community.

As part of a service improvement project, we have identified the need to replace infrastructure for customers near Ingram Park Mall. CPS Energy crews will be replacing damaged arms and poles in the alley of Quiver Dr.  There will be an outage effecting approximately 120 residential customers and will last approximately six (6) hours.  

In a continuing effort to provide our customers with safe, reliable service, our crews will be working in your area to replace equipment on Thursday, February 6 from 8:30 a.m. to 2:30 p.m. For the safety of our crews, a power outage will be necessary while this work is being done.

We appreciate your patience as we work to enhance the customer experience for everyone affected.

If you have questions regarding this project, call 210-353-2222 or email, [email protected].