System Maintenance: Please note that system maintenance will take place from Wednesday, October 8, 2025, from 8:00 PM to 11:00 PM. We will be experiencing planned maintenance on our customer information system and will only be able to process gas and electric emergency-related calls by calling 210-353-HELP (4357) or 1-800-870-1006. Online outage reporting and outage map updates will be unavailable.
Ingram Park Mall - Overhead Infrastructure Replacement
Overhead Infrastructure Replacement
As the electric and natural gas utility in the Greater San Antonio area, we are committed to providing reliable power, so customers’ lights and natural gas turn on quickly, operate safely and remain affordable. As such, we are committed to improving infrastructure to ensure we provide the highest level of customer service and reliability to our community.
As part of a service improvement project, we have identified the need to replace infrastructure for customers near Ingram Park Mall. CPS Energy crews will be replacing damaged arms and poles in the alley of Quiver Dr. There will be an outage effecting approximately 120 residential customers and will last approximately six (6) hours.
In a continuing effort to provide our customers with safe, reliable service, our crews will be working in your area to replace equipment on Thursday, February 6 from 8:30 a.m. to 2:30 p.m. For the safety of our crews, a power outage will be necessary while this work is being done.
We appreciate your patience as we work to enhance the customer experience for everyone affected.
If you have questions regarding this project, call 210-353-2222 or email, [email protected].