CPS Energy’s offices and customer service centers will be closed on Friday, May 2, 2025, in observance of the Battle of Flowers Parade. We will reopen on Monday, May 5, at 7:45AM. Although our call center will be closed for regular business, we are still open for customers to report natural gas or electric emergencies anytime by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
Emergency Assistance Programs
Even if you don’t qualify for our assistance programs, public health agencies and community-based organizations are ready to help. Of course, CPS Energy cannot obtain financial assistance for you. You must contact the appropriate agencies for additional information and applications.
Here are some other things to keep in mind:
- Agency funds may be limited.
- The amount of assistance you may be eligible to receive will vary from program to program.
- Proof of eligibility will be required. And requirements will vary between programs.
Contact these agencies if you need temporary assistance and/or are in danger of having your service disconnected:
- City of San Antonio Department of Human Services - (210) 207-7830
- Bexar County Department of Community Investment - (210) 335-6770
- Catholic Charities - (210) 433-3256
