System Maintenance: Starting on Saturday, May 30, 2026, at 8 p.m., and continuing through Sunday, May 31, 2026, at 5 a.m., we will be performing maintenance on our systems. During this time, Manage My Account, all other web portals, customer alert notifications, and our automated phone system will be unavailable. EZ Pay credit card payment processing and bill visibility in Manage My Account will be unavailable. We will still be able to process emergency gas and electric requests by calling 210-353-HELP (4357) or 1-800-870-1006.

Customer Service Form

Commercial: Online Account Issues (MMA)

Please complete the form below if you are having problems with Manage My Account. We will respond as quickly as possible.

Account Number

10-digit number that starts with 300

Online Account User Name

Date Issue Occurred

Service Address

Name

Street Address 1

Street Address 2

City

State / Province

Postal / Zipcode

Description of Issue

Email Address

Ex: [email protected]

Primary Phone Number

Ex: (210) 555-1234

Secondary Phone Number

Ex: 2105551234