Residential - Online Account Issues Form

System Maintenance: On January 8, 2026, from 8:00 PM to 12:00 AM, Manage My Account (MMA), Agency Portal, Construction & Renovation Portal, and Property Manager Portal will be temporarily unavailable due to scheduled maintenance.

Customer Service Form

Residential: Online Account Issues (MMA)

Please complete the form below if you are having problems with Manage My Account. We will respond as quickly as possible.

CPS Energy Account Number

10-digit number that starts with 300

Last Four Digits of Social Security Number

Last Four Digits of Driver License or ID Number

Email Address

Ex: [email protected]

Online Account User Name

Date Issue Occured

Ex:12/07/2021

Description of Issue

Service Address

Name

Street address

Street address 2

City

State

Zipcode

Primary Phone Number

Ex: (210) 555-1234

Secondary Phone Number

Ex: (210) 555-1234