Residential - Online Account Issues Form

NOTICE: KUBRA EZ Pay Payment processing, notifications updates, and preferences are experiencing service interruptions at the moment. We are working to resolve this and appreciate your understanding and patience.

Customer Service Form

Residential: Online Account Issues (MMA)

Please complete the form below if you are having problems with Manage My Account. We will respond as quickly as possible.

CPS Energy Account Number

10-digit number that starts with 300

Last Four Digits of Social Security Number

Last Four Digits of Driver License or ID Number

Email Address

Ex: [email protected]

Online Account User Name

Date Issue Occured

Ex:12/07/2021

Description of Issue

Service Address

Name

Street address

Street address 2

City

State

Zipcode

Primary Phone Number

Ex: (210) 555-1234

Secondary Phone Number

Ex: (210) 555-1234