CPS Energy’s offices and customer service centers will be closed on Monday, September 7, 2026, in observance of Labor Day. We will reopen on Tuesday, September 8, 2026, at 7:45 a.m. Although our call center will be closed for regular business, we remain open for customers to report natural gas or electric emergencies at any time by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
Thank you for submitting your request
Your request has been sent to customer service. A CPS Energy Representative will respond to you within five business days.
Please note: If you have made a service request we will need to verfiy certain sensitive information with you by phone. Please note it takes at least two business days from the time our representative is able to contact you to fulfill this type of request. We will make every effort to do so quickly. If we are unable to reach you by phone or if a valid number was not provided, we will be unable to complete your request.
If you have any further questions about our website or need additional follow-up, please email us at [email protected].
