CPS Energy’s offices and customer service centers will be closed on Friday, July 4, 2025, in observance of Independence Day. We will reopen on Monday, July 7, at 7:45 AM. Although our call center will be closed for regular business, we are still open for customers to report natural gas or electric emergencies anytime by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).

Payment and assistance programs

Help with bills and other types of financial relief.

I need help with payments

The Affordability Discount Program

Helps low-income customers with a monthly discount on electricity and gas services.

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I want free weatherization

Casa Verde

Casa Verde assists income-qualifying homeowners and renters by providing free energy efficiency improvements such as attic and wall insulation, air-sealing measures, LED light bulb replacements, and duct sealing.

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I want a consistent monthly amount for my bill

Budget Payment Plan

Budget Payment Plan allows residential and business customers to budget their expenses and avoid the surprise of an unexpected, higher than normal, energy bill when the weather changes.

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I need help with a past due balance

Residential Energy Assistance Partnership (REAP)

REAP assists low-income families in San Antonio and Bexar County with financial assistance and energy education. Eligible households, including elderly, disabled, or young children, can get up to $400 per year for utility bills.

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I need extra time for payments

If you are experiencing financial hardship and need payment assistance, we urge you to call us at (210) 353-2222 to set up a payment plan. Our energy experts can talk you through our payment plan options and assist you with a strategy to catch up on missed payments and bring your account current if you are behind.

Payment extension

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Customers can request to pay their past due balance at a later date.

Installment Plan

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Customers can request that the full amount due be broken into installments and added to future bills, in addition to the then-current amount due.

Modified Budget Payment Plan

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Customers with a Budget Payment Plan can request that a past due amount be broken into installments and added to the monthly Budget Payment Plan payment.

I need help due to special circumstances

Critical Care Program

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Provides additional time to pay bills for customers who or whose dependents  require electrically operated medical equipment at home.

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Disabled Citizens' Billing Program

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The Residential Disabled Citizens' Billing Program extends the monthly payment period from 16 days to 25 days for eligible disabled CPS Energy residential customers.

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Senior Citizen Billing Program

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Our Senior Citizen Billing Program offers extended payment time for energy bills to qualifying seniors aged 60 and above, providing 25 days instead of the usual 16 days to pay their monthly bill.

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Senior Citizen Late Fee Waiver

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Eligible CPS Energy residential customers aged 60 or older, whose name is on the utility bill and meet income criteria, can have late payment charges waived.

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