System Maintenance: Starting on Saturday, June 27, 2026, at 8 p.m., and continuing through Sunday, June 28, 2026, at 5 a.m., we will be performing maintenance on our systems. During this time, Manage My Account, all other web portals, customer alert notifications, and our automated phone system will be unavailable. EZ Pay credit card payment processing and bill visibility in Manage My Account will be unavailable. We will still be able to process emergency gas and electric requests by calling 210-353-HELP (4357) or 1-800-870-1006.
Overview
CPS Energy’s Affordability Discount Program (ADP) helps low-income customers with a monthly discount on electricity and gas services.
We're always ready to help you, and we have a variety of plans to assist you with your bill. For example, if you’re a residential customer, you may qualify for a discount on your monthly service charge.
How do I qualify?
To qualify for this discount, your household income must be at or below 150% of the federal poverty guidelines. Additionally, you must meet at least one of the following requirements:
- Senior Citizens:
- Be 60 years old or older.
- People with Disabilities:
- Have a documented disability.
- Medical Necessities:
- Use life-sustaining medical equipment, such as oxygen concentrators or ventilators.
- Families with Children:
- Have pre-school-aged children.
- Have school-aged children (18 years or younger).
- Energy Burdened Households:
- Spend more than 10% of annual household income on energy expenses.
| Income guidelines 2026 | |
|---|---|
| Family size | Gross monthly income |
| 1 | < $1,995.00 |
| 2 | < $2,705.00 |
| 3 | < $3,415.00 |
| 4 | < $4,125.00 |
| 5 | < $4,835.00 |
| 6 | < $5,545.00 |
| 7 | < $6,255.00 |
| 8 | < $6,965.00 |
*For families/households with more than 8 persons, add $710 for each additional person.
Do I have to reapply?
Enrollment period is one year and residents must recertify their eligibility every year.
What are the benefits?
| Discount Type | Starting Feb 2025 |
|---|---|
| Monthly Electric Discount | $13.48 |
| Monthly Gas Discount | $4.88 |
| Monthly Combined Discount | $18.36 |
| Annual Combined Discount | $220.32 |
How do I apply?
Have more questions?
- Bring your supporting documentation to a CPS Energy Customer Service Center to apply in person
- Call us at 210-353-2222.
