System Maintenance: Starting on Saturday, June 27, 2026, at 8 p.m., and continuing through Sunday, June 28, 2026, at 5 a.m., we will be performing maintenance on our systems. During this time, Manage My Account, all other web portals, customer alert notifications, and our automated phone system will be unavailable. EZ Pay credit card payment processing and bill visibility in Manage My Account will be unavailable. We will still be able to process emergency gas and electric requests by calling 210-353-HELP (4357) or 1-800-870-1006.
Overview
Eligible CPS Energy residential customers aged 60 or older, whose name is on the utility bill and meet income criteria, can have late payment charges waived.
How do I qualify?
- Individual 60 years of age or older
- Be the person whose name is on the utility bill (customer of record)
- Income at or below 150% of Federal Poverty Guidelines
| Income guidelines 2026 | |
|---|---|
| Family size | Gross monthly income |
| 1 | < $1,995.00 |
| 2 | < $2,705.00 |
| 3 | < $3,415.00 |
| 4 | < $4,125.00 |
| 5 | < $4,835.00 |
| 6 | < $5,545.00 |
| 7 | < $6,255.00 |
| 8 | < $6,965.00 |
*For families/households with more than 8 persons, add $710 for each additional person.
Do I have to reapply?
Enrollment period is one year and residents must recertify their eligibility every year.
What are the benefits?
Late payment charges will be waived.
How do I apply?
Have more questions?
- Bring your supporting documentation to a CPS Energy Customer Service Center to apply in person
- Call us at 210-353-2222.
