We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

For the safety of our customers and employees, face coverings are highly suggested, but not required.  Please let us know if you need assistance.  Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday.  

Filtrete Registration: What to Expect

 

Thank you for your participation in the WiFi Thermostat Rewards program with CPS Energy!

Please make sure you can answer “Yes” the following before proceeding with registration:

1. Is your thermostat a CPS Energy qualified thermostat (model and brand)? (Check here)

2. Have you successfully installed your thermostat and connected it to your WiFi?

3. Have you connected your thermostat to the Filtrete app?

After you enroll, here is what to expect:

Pending Approval:
It will take up to 10 business days for your registration to be verified. Once it is verified, you will receive a welcome email from Filtrete.

Receiving Your Rebate:
Your rebate will come in the form of a bill credit and will appear on your CPS Energy bill within one to two billing cycles.