We continue to fight to protect customers from excessive fuel and purchased power costs from the February 2021 Winter Storm Uri. Stay up to date by following us on Facebook and Twitter.  More updates: Newsroom and Storm Updates

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We encourage the use of a face-covering at any CPS Energy facility. Our customer service center hours are 7:45 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Nest Registration: What to Expect

 

Thank you for your participation in the WiFi Thermostat Rewards program with CPS Energy!

 

Please make sure you can answer “Yes” the following before proceeding with registration:

1. Is your thermostat a CPS Energy qualified thermostat (model and brand)? (Check here)

2. Have you successfully installed your thermostat and connected it to your WiFi?

3. Have you connected your thermostat to the Nest app?

After you enroll, here is what to expect:

Pending Approval:
It will take up to 10 business days for your registration to be verified. Once it is verified, you will receive a welcome email from Nest.

Receiving Your Rebate:
Your rebate will come in the form of a bill credit and will appear on your CPS Energy bill within one to two billing cycles.

 

Adding an Additional Device?

Nest will auto-detect any additional new devices customer installs after the initial registration. If you installed additional new thermostats at a later date, please email [email protected] for registration verification and additional applicable rebates.

 

Please Note:  When you click to register your theromstat, you will be directed to a website outside of cpsenergy.com to complete your enrollment.