CPS Energy’s offices and customer service centers will be closed on Friday, May 2, 2025, in observance of the Battle of Flowers Parade. We will reopen on Monday, May 5, at 7:45AM. Although our call center will be closed for regular business, we are still open for customers to report natural gas or electric emergencies anytime by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
Holiday Home Safety
Keep your holidays safe, merry and bright
The holidays should be a wonderful time of the year. To ensure they are, just remember these critical safety tips:
Lighting Tips:
- Always select Underwriters' Laboratories (UL) approved holiday lighting sets
- Do not string more than three sets of lights together, unless they are LEDs
- Examine all cords and sockets for wear before using them
- Discard lights that are broken, that have frayed or bare wires or that have loose connections
- Do not overload electrical outlets
- Tape cords down to prevent trip hazards; don’t run cords under carpet or rugs
- Unplug cords when stringing lights
- Unplug all light displays before leaving your home and going to sleep
- Use safety caps to cover unused electrical outlets
Tips for Trees:
- Make sure a real tree has been freshly cut
- Keep it from drying out by re-cutting its base and watering it as needed
- Keep it away from heaters or other heat sources
- Make sure an artificial tree is fire resistant
Tips for Outdoor Displays:
- Check labels to make sure lights are certified for outdoor use
- Use hooks when hanging lights; do not staple or nail light strands
- Keep ladders away from power lines
Visit our Indoor Safety page to learn more.