As a safety precaution, all Customer Service Centers will be closed on Thursday, January 20 due to the anticipated inclement weather in our service area.  We will re-open on Friday and will follow our modified hours of operation from 10:30AM to 5:00PM.  Customers can access account information 24/7 through Manage My Account.  We are also suspending all disconnects during the inclement weather.  Please see our Winter Safety Tips for more information.  Learn More

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Holiday Home Safety

Keep your holidays safe, merry and bright

Stock images-6

The holidays should be a wonderful time of the year. To ensure they are, just remember these critical safety tips:

Lighting Tips:

  • Always select Underwriters' Laboratories (UL) approved holiday lighting sets
  • Do not string more than three sets of lights together, unless they are LEDs
  • Examine all cords and sockets for wear before using them
  • Discard lights that are broken, that have frayed or bare wires or that have loose connections
  • Do not overload electrical outlets
  • Tape cords down to prevent trip hazards; don’t run cords under carpet or rugs
  • Unplug cords when stringing lights
  • Unplug all light displays before leaving your home and going to sleep
  • Use safety caps to cover unused electrical outlets

Tips for Trees:

  • Make sure a real tree has been freshly cut
  • Keep it from drying out by re-cutting its base and watering it as needed
  • Keep it away from heaters or other heat sources
  • Make sure an artificial tree is fire resistant

Tips for Outdoor Displays:

  • Check labels to make sure lights are certified for outdoor use
  • Use hooks when hanging lights; do not staple or nail light strands
  • Keep ladders away from power lines

Visit our Indoor Safety page to learn more.