CPS Energy’s offices and customer service centers will be closed on Friday, July 4, 2025, in observance of Independence Day. We will reopen on Monday, July 7, at 7:45 AM. Although our call center will be closed for regular business, we are still open for customers to report natural gas or electric emergencies anytime by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).

Theft of Energy

Anyone who tries to steal energy, vandalize electrical equipment or bypass an electric or gas meter, creates a very dangerous and deadly situation. It’s also against the law.

You can help CPS Energy fight energy theft by looking for these signs:

A non-uniformed person appearing to work on a meter or digging near underground pipelines or power lines
Loose wiring or other objects connected to or near a meter
Flexible tubing which is always near a meter

Reporting Utility Service Theft:

If you suspect someone of stealing utility services, please report this suspicious activity anonymously using our online form: Report Utility Service Theft.

Or call us at (210) 353-4688 (HOTT).