CPS Energy’s offices and customer service centers will be closed on Monday, May 26, 2025, in observance of Memorial Day. We will reopen on Tuesday, May 27, at 7:45 AM. Although our call center will be closed for regular business, we are still open for customers to report natural gas or electric emergencies anytime by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).

System Maintenance: On Sunday, May 25, 2025, from 1:00AM to 5:00AM, our EZ Pay credit card payment processing may not be available; however, you may make a payment by logging in to Manage My Account. If you experience any issues, you can report an outage online or by calling (210) 353-4357. Visibility to bills in Manage My Account may also not be available during this maintenance.

Theft of Energy

Anyone who tries to steal energy, vandalize electrical equipment or bypass an electric or gas meter, creates a very dangerous and deadly situation. It’s also against the law.

You can help CPS Energy fight energy theft by looking for these signs:

A non-uniformed person appearing to work on a meter or digging near underground pipelines or power lines
Loose wiring or other objects connected to or near a meter
Flexible tubing which is always near a meter

Reporting Utility Service Theft:

If you suspect someone of stealing utility services, please report this suspicious activity anonymously using our online form: Report Utility Service Theft.

Or call us at (210) 353-4688 (HOTT).