System Maintenance: Please note that system maintenance will take place from Wednesday, October 8, 2025, from 8:00 PM to 11:00 PM. We will be experiencing planned maintenance on our customer information system and will only be able to process gas and electric emergency-related calls by calling 210-353-HELP (4357) or 1-800-870-1006. Online outage reporting and outage map updates will be unavailable.
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Online Tools and Information
- Start a New Project
- Service Applications
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Track an Existing Request
(no login needed) -
Pay an Invoice
(no login needed) - Construction Drawings Search
- Distribution Electric Material Specifications Search
- Electric Service Standards (Size 8.5 x 11)
- Electric Service Standards (Size 5.5 x 8.5)
- Gas Service Standards
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Online Tools and Information
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- Road Closures & Infrastructure Projects
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Overall Safety
- Beware of Scammers
- Call 811 Before You Dig
- Carbon Monoxide Poisoning
- Copper Theft
- Emergency Preparation & Safety Tips
- Gas Pilot Lighting
- Generator Safety
- Holiday Home Safety
- Let's Prepare! (Winter Preparedness & Safety)
- Mylar Balloon & Kite Safety
- Natural Gas Safety
- Theft of Service
- Tree Trimming Safety
- Underground Transformer Box Safety
- Wildfire Safety & Mitigation
Electric or Gas Emergency?
Call 210-353-HELP (4357)
Billing or Service Questions?
Residential 210-353-2222
Business 210-353-3333
