Disabled Citizens' Billing Program

About this program

• Our Residential Disabled Citizens' Billing Program allows eligible disabled customers more time to pay their energy bills.
• Normally, CPS Energy customers have 16 days to pay their monthly bills. Customers enrolled in this program have 25 days.

Eligibility

• The person enrolling in this program must be the person whose name is on the CPS Energy account.
• To apply (and to recertify every year), customers must submit the required supporting documentation.
  • Active/retired military customers: A copy of the official document from any branch of the U.S. Armed Forces that verifies their military disability status (the percentage does not matter). This is sometimes called a DD214, a DD-214, or a DD Form 214.
  • Non-military customers: A copy of the disability document for Supplemental Security Income (SSI) from the Social Security Administration.

Note

• To remain on this program, customers must recertify their eligibility every year.
• This program only applies to the customer’s main residence

How to apply

There are many ways to apply.

• By email or paper mail, send us a completed application and a copy of the supporting documentation.
• Visit a CPS Energy Customer Service Center. Be sure to bring a copy of your supporting documentation.
• Call us at 210-353-2222.

For more information

• Looking for the application? Click here to open it.
• Social Security Website: Supplemental Security Income