Please be aware that some customers may not see the most current energy usage data in My Energy Portal today.  All energy usage data will be updated by end of day on 1/20/21. Thank you for your patience.

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

OUTAGE CENTER
View Current Outages
View Outage Tips
Report an Outage
Sign Up for Energy Alerts
Generator Safety
Electric or Gas Emergency? Call 210-353-4357

Stay on top of a power outage

Reliability is one of our highest priorities. But power outages do happen, for a number of reasons − Outage Causes include rain, wind, lightning and broken tree limbs. Also, vehicle accidents and wildlife are frequent causes of outages. If your neighbors have power and you do not, check your breakers.

If your power does go out, you can expect an Outage Alert -- a call or email from us, letting you know when we expect to restore your service. However, to ensure you receive an alert message, we need to have up-to-date contact information for you. You can update your phone number and email address through Manage My Account.

 
 

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