System Maintenance: On Sunday, November 16, 2025, from 1:00 AM to 5:00 AM, our EZ Pay with credit card payment processing may be unavailable. However, you can still make a payment by logging in to your "Manage My Account" account. You may report an outage online or by calling (210) 353-4357. Visibility to bills in Manage My Account may also not be available during this maintenance.

Customer Service Form

Commercial: Resolve a Billing Issue

We offer you a variety of online account services. Your online account provides a convenient way for you to view and/or pay your utility bill; start, stop, and/or transfer service; make payment plans and update your account information. Sign up for Manage My Account.

Account Number

10 digit number that starts with 300

Current Service Address

Name

Street Address 1

Street Address 2

City

State / Province

ZIP Code

Comment Section

Email Address

ex: [email protected]

Primary Phone Number

ex: (210) 555-1234

Secondary Phone Number

ex: (210) 555-1234

Fax Number

ex: (210) 555-1234