System Maintenance: On Sunday, December 3 , 2023, from 1:00AM to 5:00AM, our EZ Pay credit card payment processing may not be available; however, you may make a payment by logging in to Manage My Account. You may report an outage online or by calling (210) 353-4357. Visibility to bills in Manage My Account may also not be available during this maintenance.
Customer Service Centers
Customer Service Centers Hours: Monday – Friday, 7:45 AM – 5:00 PM, except holidays.
Payment Locations
We try to make it as convenient as possible to pay your energy bill. Pay online, by phone, or by mail.
Each CPS Energy Customer Service Center has a night deposit box for round-the-clock payments
Please Note: Our customer service centers are not taking credit card payments at this time.
Not near one of these locations? Other payment locations include:
- H-E-B
- Woodforest National Bank
- Money Box/Speedy Cash
- Other retail stores
A third-party vendor fee of one dollar ($1.00) will be charged to CPS Energy customers who pay their bills at non-CPS Energy locations.
