System Maintenance: Starting on Saturday, April 20th from 7 PM to Sunday, April 21st at 4 AM, we will be performing maintenance on our systems. During this time, Manage My Account, all other web portals, customer alert notifications, and our automated phone system will be unavailable. EZ Pay credit card payment processing and visibility to bills in Manage My Account will be unavailable until Sunday, April 20th at 5 AM. We will still be able to process emergency gas and electric requests by calling 210-353-HELP (4357) or 1-800-870-1006.
Customer Service Centers
Customer Service Centers Hours: Monday – Friday, 7:45 AM – 5:00 PM, except holidays.
Payment Locations
We try to make it as convenient as possible to pay your energy bill. Pay online, by phone, or by mail.
Each CPS Energy Customer Service Center has a night deposit box for round-the-clock payments
Please Note: Our customer service centers are not taking credit card payments at this time.
Not near one of these locations? Other payment locations include:
- H-E-B
- Woodforest National Bank
- Money Box/Speedy Cash
- Other retail stores
A third-party vendor fee of one dollar ($1.00) will be charged to CPS Energy customers who pay their bills at non-CPS Energy locations.