System Maintenance: Please note that system maintenance will take place from Wednesday, October 8, 2025, from 8:00 PM to 11:00 PM. We will be experiencing planned maintenance on our customer information system and will only be able to process gas and electric emergency-related calls by calling 210-353-HELP (4357) or 1-800-870-1006. Online outage reporting and outage map updates will be unavailable.

Customer Service Form

Commercial: Other Gas or Electric Service Issues

If you have an issue regarding your electric or gas service not listed among our other topics, please fill out this form. We will respond as quickly as possible.

For emergency gas issues, please call: 210-353-4357

Account Number

10-digit number that starts with 300

Service Address

Name

Street Address 1

Street Address 2

City

State / Province

Postal / Zip Code

Comment Section

Captcha

Email Address

Ex: [email protected]

Primary Phone Number

Ex: 2105551234

Secondary Phone Number

Ex: 2105551234

Fax Number

Ex: 2105551234

If you are having trouble with our CAPTCHA security and you are unable to submit a form, please call us at 210-353-6023 or email us [email protected]. If you need to request an accommodation due to a disability, please send an e-mail to [email protected] to let us know the nature of your request. We are here to help you.

Manage My Account

Customer Service Form

Commercial: Other Gas or Electric Service Issues