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System Maintenance: From 6:30 PM on Saturday, 03/25/23 to 8 AM on Sunday, 03/26/22, Manage My Account, customer alert notifications, all web portals, and our automated phone system will be unavailable. EZ Pay credit card payment processing and visibility to bills in Manage My Account will also be unavailable during this time.  We will still be able to process emergency gas and electric requests.

Customer Service Form

Commercial:  Other Gas or Electric Service Issues

If you have an issue regarding your electric or gas service not listed among our other topics, please fill out this form.  We will respond as quickly as possible.

For emergency gas issues, please call:  210-353-4357  

 
 
 
10-digit number that starts with 300
 
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Ex: [email protected]
 
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Ex: 2105551234
 
Ex: 2105551234
 
Ex: 2105551234
 
 
 

If you are having trouble with our CAPTCHA security and you are unable to submit a form, please call us at 210-353-6023 or email us [email protected]. If you need to request an accommodation due to a disability, please send an e-mail to [email protected] to let us know the nature of your request. We are here to help you.

 

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Electric or Gas Emergency?
Call 210-353-HELP (4357)

Billing or Service Questions?
Residential 210-353-2222
Business 210-353-3333

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