CPS Energy’s offices and customer service centers will be closed on Friday, May 2, 2025, in observance of the Battle of Flowers Parade. We will reopen on Monday, May 5, at 7:45AM. Although our call center will be closed for regular business, we are still open for customers to report natural gas or electric emergencies anytime by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
Customer Service Form
Commercial: Other Start / Stop / Transfer Issues
If you have an issue related to starting, stopping, or transferring your service that is not listed among our topics, please fill out the form below and provide any pertinent details in the comment section. We will respond as quickly as possible.