System Maintenance: On Thursday, July 9, 2026, from 8:00 p.m. - 10:00 p.m., we will be performing maintenance on our systems. During this time, Manage My Account, online outage reporting, and all other web portals will be unavailable. We will still be able to process emergency gas and electric requests by calling 210-353-HELP (4357) or 1-800-870-1006.
Customer Service Form
Commercial: Other Start / Stop / Transfer Issues
If you have an issue related to starting, stopping, or transferring your service that is not listed among our topics, please fill out the form below and provide any pertinent details in the comment section. We will respond as quickly as possible.