System Maintenance: On Sunday, July 6, 2025, from 1:00 AM to 5:00 AM, our EZ Pay credit card payment processing may not be available; however, you may make a payment by logging in to Manage My Account. You may report an outage online or by calling (210) 353-4357. Visibility to bills in Manage My Account may also not be available during this maintenance.
Overview
Eligible CPS Energy residential customers aged 60 or older, whose name is on the utility bill and meet income criteria, can have late payment charges waived.
How do I qualify?
- Individual 60 years of age or older
- Be the person whose name is on the utility bill (customer of record)
- Income at or below 150% of Federal Poverty Guidelines
Income guidelines 2025 | |
---|---|
Family size | Gross monthly income |
1 | < $1,956.25 |
2 | < $2,643.75 |
3 | < $3,331.25 |
4 | < $4,018.75 |
5 | < $4,706.25 |
6 | < $5,393.75 |
7 | < $6,081.25 |
8 | < $6,768.75 |
*For families/households with more than 8 persons, add $687 for each additional person.
Do I have to reapply?
Enrollment period is one year and residents must recertify their eligibility every year.
What are the benefits?
Late payment charges will be waived.
How do I apply?
Have more questions?
- Bring your supporting documentation to a CPS Energy Customer Service Center to apply in person
- Call us at 210-353-2222.