CPS Energy’s offices and customer service centers will be closed on Monday, September 7, 2026, in observance of Labor Day. We will reopen on Tuesday, September 8, 2026, at 7:45 a.m. Although our call center will be closed for regular business, we remain open for customers to report natural gas or electric emergencies at any time by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).

Today is a green day

Saving energy today helps keep costs down.

Green day - everyday conservation
Yellow day - peak energy demand
Orange alert - ERCOT energy grid reliability risk
Red alert - ERCOT controlled outages in progress

Set thermostat to 78° in summer, 68° in winter
Use fans to feel 4-6 degrees cooler in summer
Run ceiling fans in occupied rooms, counterclockwise in summer & clockwise in winter
Close shades and blinds in summer, open in winter; turn off unnecessary lights
Unplug electronics when not in use
Cook on a grill and line-dry clothes when possible in summer

Implement emergency preparedness measures, including plans for alternative operation of medical devices
Turn off and unplug appliances, turn off HVAC, and all lights but one
Leave one light on to know when power is restored, then power equipment on, one device at a time
Keep refrigerator doors closed to extend the life of perishable food
Monitor news sources for updates
The Electric Reliability Council of Texas

Conserve and save with Cam

Cam loves helping our community save energy and money!

Why a chameleon? This colorful little animal isn’t just a fun mascot — he stands for being flexible and staying aware. With his sharp eyes, Cam watches for ways to save energy and help customers save money. Our color-coded energy conservation levels give easy tips to help everyone use less energy when demand is high.

Green Days: Practice everyday conservation.
Yellow Days: Conserve more during certain peak hours.
Orange or Red Alerts: Issued when ERCOT says the grid is at risk, and extra conservation is needed.

Outage map

View current outages in your area and track repair progress with our real-time outage map

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Outage center

The Outage Center is your one-stop spot for all the information you need when the power goes out.  

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Sign up for outage notifications

If your power goes out or a planned outage is coming up, CPS Energy will send you an alert by email, phone, or text. 

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Information that can help you in a pinch

ERCOT

The Electric Reliability Council of Texas (ERCOT) manages the flow of electric power for more than 26 million customers in Texas. More information on Advisories.

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Places to stay cool

Find locations in your area where you can keep cool during an emergency.

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Emergency preparedness & safety tips

When emergencies happen or the power goes out, a little preparation can make a big difference. These tips can help you stay safe, comfortable, and ready for anything.

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Overall safety

We all want our homes to be a place of safety and security for our loved ones. While electricity and natural gas safely power our homes and businesses, there are risks associated with each if they are mishandled.

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STEP

We launched the Sustainable Tomorrow Energy Plan (STEP) in 2022 to reduce energy demand by 410 MW over five years. Together, we can help power a brighter, more sustainable tomorrow.

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WiFi Themostat Rewards

Running all summer long, join our grid reliability efforts by enrolling a device in our WiFi thermostat program. You will score an immediate $85 rebate plus $30 every year!

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