System Maintenance: From 6:30 PM on Saturday, 03/25/23 to 8 AM on Sunday, 03/26/22, Manage My Account, customer alert notifications, all web portals, and our automated phone system will be unavailable. EZ Pay credit card payment processing and visibility to bills in Manage My Account will also be unavailable during this time.  We will still be able to process emergency gas and electric requests.

Customer Service Form

Residential:  Affordability Discount Program (ADP) Online Form

Are you 60 years of age or older?  You may qualify for additional savings.


Household Questions

 New application
 Renewal application
 $0 - $1,518
 $1,519 - $2,053
 $2,054 - $2,589
 $2,590 - $3,124
 $3,125 - $3,659
 $3,660 - $4,195
 $4,196 - $4,730
 $4,731 - $5,266
 More than $5,267

Additional Requirement - The Household / Family...

(Must select at least one item below.) *

 Has individuals 60 years of age or older
 Has individuals with Disabilities
 Has pre-school children in school (18 years or younger)
 Uses life-sustaining medical equipment
 Has extenuating circumstances as identified by CPS Energy or the City of San Antonio

Senior Citizen Late Payment Waiver

 Yes, I qualify. I am 60 years of age or older AND the person whose name is on the bill.
 No, I do not qualify.

Casa Verde

 Yes, I live in a single-family house; please enroll me in the Free Casa Verde program if I qualify. (CPS Energy will call you if you qualify, to complete the Casa Verde enrollment process.)
 No, I'm not interested

Account Information

10-digit number that starts with 300
Ex: 2105551234

Penalties for Fraud: 

Whoever obtains or attempts to obtain program enrollment for which he or she is not entitled, by means of willful false statements or other fraudulent means, may be considered guilty of a criminal offense and upon conviction may be fined and/or imprisoned.


Please read and click each box below:

 I certify that the information for the income of all household members 18 years and older is true and correct to the best of my knowledge and belief. I understand that the information will be verified to the extent possible; and that I may be subject to prosecution for providing false or fraudulent information.

 I have read and acknowledge the general eligibility requirements to participate in the Affordability Discount Program. I understand that submitting this application does not automatically enroll me in the Affordability Discount Program, and that the information I have submitted must be verified and approved prior to enrollment.

By submission of this application, I hereby authorize CPS Energy to release all enclosed application information to other non-profit agencies and/or government entities (e.g. Bexar County, City of San Antonio etc) offering programs for the benefit of the resident or the home. (e.g., thermostat, minor repairs, energy and water efficiency, generation, conservation or community support services).

Enter Electronic Signature


If you are having trouble with our CAPTCHA security and you are unable to submit a form, please call us at 210-353-6023 or email us [email protected]. If you need to request an accommodation due to a disability, please send an e-mail to [email protected] to let us know the nature of your request. We are here to help you.