CPS Energy’s offices, customer service centers, and the call center will be closed on Monday, July 4, 2022 in observance of Independence Day. Offices will reopen Tuesday, July 5 at 7:45AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.  

Starting Friday, July 1 our Customer Service Center hours will be: 7:45AM to 5:00PM Monday-Friday (except holidays).

Customer Service Form

Residential:  Affordability Discount Program (ADP) Online Form

Are you 60 years of age or older?  You may qualify for additional savings.


Household Questions

 New application
 Renewal application
 $0 -$ 1,416
 $1,417 - $1,907
 $1,908 - $2,399
 $2,400 - $2,891
 $2,892 - $3,382
 $3,383 - $3,874
 $3,875 - $4,366
 $4,367 - $4,857
 More than $4,858

Additional Requirement - The Household / Family...

(Must select at least one item below.) *

 Has individuals 60 years of age or older
 Has individuals with Disabilities
 Has pre-school children in school (18 years or younger)
 Uses life-sustaining medical equipment
 Has extenuating circumstances as identified by CPS Energy or the City of San Antonio

Senior Citizen Late Payment Waiver

 Yes, I qualify. I am 60 years of age or older AND the person whose name is on the bill.
 No, I do not qualify.

Casa Verde

 Yes, I live in a single-family house; please enroll me in the Free Casa Verde program if I qualify. (CPS Energy will call you if you qualify, to complete the Casa Verde enrollment process.)
 No, I'm not interested

Account Information

10-digit number that starts with 300
Ex: 2105551234

Penalties for Fraud: 

Whoever obtains or attempts to obtain program enrollment for which he or she is not entitled, by means of willful false statements or other fraudulent means, may be considered guilty of a criminal offense and upon conviction may be fined and/or imprisoned.


Please read and click each box below:

 I certify that the information for the income of all household members 18 years and older is true and correct to the best of my knowledge and belief. I understand that the information will be verified to the extent possible; and that I may be subject to prosecution for providing false or fraudulent information.

 I have read and acknowledge the general eligibility requirements to participate in the Affordability Discount Program. I understand that submitting this application does not automatically enroll me in the Affordability Discount Program, and that the information I have submitted must be verified and approved prior to enrollment.

Enter Electronic Signature


If you are having trouble with our CAPTCHA security and you are unable to submit a form, please call us at 210-353-6023 or email us [email protected]. If you need to request an accommodation due to a disability, please send an e-mail to [email protected] to let us know the nature of your request. We are here to help you.