We continue to fight to protect customers from excessive fuel and purchased power costs from the February 2021 Winter Storm Uri. Stay up to date by following us on Facebook and Twitter.  More updates: Newsroom and Storm Updates.

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Customer Service Form

Residential:  Affordability Discount Program (ADP) Online Form

Are you 60 years of age or older?  You may qualify for additional savings.


Household Questions

 New application
 Renewal application
 $0 -$ 1,342
 $1,343 - $1,815
 $1,816 - $2,288
 $2,289 - $2,760
 $2,761 - $3,233
 $3,234 - $3,706
 $3,707 - $4,179
 $4,180 - $4,652
 More than $4,653

Additional Requirement:  The Household / Family...

(Must select at least one item below.) *

 Has individuals 60 years of age or older
 Has individuals with Disabilities
 Has pre-school children in school (18 years or younger)
 Uses life-sustaining medical equipment
 Has extenuating circumstances as identified by CPS Energy or the City of San Antonio

Casa Verde

 I live in a single-family house; please enroll me in the Free Casa Verde program if I qualify. (CPS Energy will call you if you qualify, to complete the Casa Verde enrollment process.)
 No, I'm not interested

Account Information

10-digit number that starts with 300
Ex: 2105551234
Ex: Name@yourprovider.com

Penalties for Fraud: 

Whoever obtains or attempts to obtain program enrollment for which he or she is not entitled, by means of willful false statements or other fraudulent means, may be considered guilty of a criminal offense and upon conviction may be fined and/or imprisoned.


Please read and click each box below:

 I certify that the information for the income of all household members 18 years and older is true and correct to the best of my knowledge and belief. I understand that the information will be verified to the extent possible; and that I may be subject to prosecution for providing false or fraudulent information.

 I have read and acknowledge the general eligibility requirements to participate in the Affordability Discount Program. I understand that submitting this application does not automatically enroll me in the Affordability Discount Program, and that the information I have submitted must be verified and approved prior to enrollment.

Enter Electronic Signature