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We are currently experiencing longer than normal wait times on our Customer Service phone lines.  For self-service options, you may access our online resources, including Manage My Account, My Energy Portal, and Ways to Pay. If you need to speak to an Energy Advisor, you can also Schedule a Callback.  Thank you for your understanding. 

Online Tools and Information

 

Online tools and information to help a customer to request new project, monitor an existing project or support the design and implementation of a construction project.

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Construction & Renovation
Web Portal

Manage your project(s) from beginning to end in the Construction & Renovation Web Portal. 

Construction & Renovation Web Portal >
 
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Service Applications

You will find links of our most recent service applications for both online applications via our Construction & Renovation Web Portal and manual applications in Acrobat PDF format.

Service Applications >
 
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Track an Existing Request
(no login needed)

Track existing Projects and Work Requests using your project number, work request number, or street address without having to logging in.

Track an Existing Request (no login needed) >
 
 
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Pay an Invoice
(no login needed)

Pay your invoice by check online quickly and easily using your invoice and account numbers.

Pay an Invoice (no login needed)
 
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Construction Drawings Search

Use the search feature to find copies of our most recent construction standard drawings. Please call us at (210) 353-3423 if you have any questions or suggestions.

Construction Drawings Search
 
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Distribution Electric Material
Specifications Search

Use this search feature to access the Distribution Electric Material Specifications database. You will find copies of our most recent specifications in Acrobat PDF format.

Distribution Electric Material Specifications Search >
 
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Electric Service Standards

The CPS Energy’s Electric Service Standards presents for the convenience of Electrical Contractors, Architects, Engineers, and others, the current standards and requirements for electric service and meter installations.

Electric Service Standards >
 
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Gas Service Standards

The Damage Prevention Bill for Texas (House Bill 2295) took effect October 1998, and is known as Utilities Code Title 5, Chapter 251. This law requires most facility owners to join a notification (or one call) center and requires excavators to call 48 hours prior to digging.

Gas Service Standards >
 

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Electric or Gas Emergency?
Call 210-353-HELP (4357)

Billing or Service Questions?
Residential 210-353-2222
Business 210-353-3333

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