Contact the appropriate group at CPS Energy.
For projects requiring service infrastructure relocation, removal, and/or new service, call CPS Energy’s Customer Engineering Department at 210-353-4050. CPS Energy will assign a Residential Designer to your project and they will typically contact you within two business days to discuss your project. Your Designer will discuss what is required based on your project needs and the standard durations for design and construction, then request any necessary documents from you.
If your project is an Electric Remodel with existing power and your service(s) requires to be temporarily turned off while you perform work, contact CPS Energy’s Remodel Department at 210-353-4975 or [email protected]. These projects will not require the remaining steps below.
Provide CPS Energy required documents.
Provide all of the documents required after discussing your project with your CPS Energy Residential Designer. The below documents may be helpful for your project.
CPS Energy provides a job sketch with remodel instruction and an invoice for CPS Energy work.
Once CPS Energy has received all required documents, the CPS Energy team will begin the design process, scheduling and construction.
- If an Overhead or Underground remodel does not require re-trenching, a Designer will create a work request and a map sketch with remodel instructions noted.
- If an Underground remodel requires re-trenching or a re-locate, a Designer will schedule a field site visit with customer or electrician to verify site conditions and route for re-trench or re-locate. After the field site visit is completed, the Designer will create a work request and a map sketch with remodel instructions noted.
Once we gather all necessary information, your Residential Designer will send an invoice for the cost of the work to be performed by CPS Energy.
Pay your invoice for CPS Energy work.
Pay your invoice within 5 business days to avoid an extension of the requested completion date. Invoices not paid within 90 calendar days will be voided. The invoice must be paid using one of the following options:Pay Online
Apply for the necessary permit(s) in your city of municipality.
You will need to obtain all relevant permits and, where required, final electrical and/or gas inspection from your local city or municipality, such as the City of San Antonio. For more information about City of San Antonio permitting and inspections, go to City of San Antonio - Permit, Inspection and Review. CPS Energy has worked with the City of San Antonio to create a Permits and Inspections Checklist for your assistance. If you are outsides San Antonio, contact your local municipality.
PLEASE NOTE: You will require an electric and/or gas permit to construct your Meter Loop and CPS Energy will need a copy of your permit, and later your city/municipality inspection, in order to turn on your permanent service.
Perform all required work and prepare your site for inspections.
You will need to locate and mark your Right of Way and easements within your property per a recorded survey. CPS Energy will stake infrastructure at your project site. For overhead to underground service, you will need to furnish and install trench and conduit.
Follow the below checklist to ensure your site is ready for inspection.
- Install all equipment in compliance with CPS Energy Service Standards - Site Ready.
- If you are digging your trench, ensure it complies with Trench Design section of the document and ensure it’s inspected by CPS Energy before back-filling.
- Ensure the grade along the underground service route is within 6 inches of final grade.
- Securely mount electric meter loop and meter can on the structure’s wall.
- Stub gas structure pipe out 26 inches above final grade.
- If you are installing gas service, ensure your home interior lines and appliances are ready for either your city’s Gas Inspection or CPS Energy’s Gas Rough-in Inspection, depending on your location.
- To reduce delays on your gas service request, please see these helpful documents to prepare for your inspection.
In addition to infrastructure preparation, ensure that you
- Clear the service location of all water and drain lines, and underground facilities; including septic systems, culverts, irrigation systems, underground wiring, and other impediments.
- Clear all obstructions and/or debris from cable, gas, transformer, secondary enclosure, and meter location route.
- Sign and return any required easements to CPS Energy.
Request your inspections.
CPS Energy Inspections
Call your CPS Energy Representative to let them know your site is ready for the applicable Site Inspection, Trench Inspection, and/or Gas Rough-in Inspection. Please provide 24 hours notice.
City or Municipality Inspections
To turn on your service after our infrastructure and meter installation, we require your city or municipality’s successful electric and/or gas inspection(s). We recommend you acquire these inspections as soon as possible. CPS Energy will still install your infrastructure and meters, but in a locked position until we receive the appropriate inspections. In some locations, the CPS Energy Meter Installer will perform this inspection.
CPS Energy and your city or municipality will perform their required inspections.
CPS Energy will perform our required inspection and if your project passes inspection, we will schedule your infrastructure install and meter set. If your site fails CPS Energy inspection, you will be notified by email with reason of turndown. Once corrections are made, you can re-click site ready in the Construction & Renovation Web Portal or call 210-353-4050 to schedule another Site-Ready inspection.
Your municipality will perform their inspection which are required before CPS can turn on your service.
CPS Energy will install your infrastructure and meter(s) then turn on your service(s).
PLEASE NOTE: To avoid delays, please ensure CPS Energy can access your property to perform their work.
CPS Energy will dig your trench, install conduit, and backfill. Once underground service infrastructure is in place, and if CPS Energy has already received your electric and/or gas permit inspections, CPS Energy will set your meter(s) and activate your service(s).
- If electric permit inspections are required and not received by CPS Energy, the electric meter will be set and locked until we receive your permits inspections. Once received, CPS Energy will schedule a meter crew to activate your service.
- If gas permit inspections are required and not received, CPS Energy cannot set your gas meter. Once we receive you gas permit inspections, CPS Energy will schedule a meter crew to install your gas meter and activate your service.
If you have Temporary Service, call CPS Energy to have it removed.
Call Customer Service at 210-353-3333 to have your Temporary Service removed.
If you had Temporary Service, CPS Energy sends your Temporary Service final bill.
CPS Energy will send your final Temporary Service bill and normal billing will begin. If you have not already, enroll in Manage My Account.
Download the detailed Home Renovation Step-by-Step Process Document.
Customer Engineering Contact Information
CPS Energy Service Standards - Temporary Service
CPS Energy Service Standards - Site Ready
500.2 Residential Overhead Service Template
500.3 Residential Overhead Service Template
500.9 Residential Overhead Two or More Meters Template
500.10 OH Residential 320Amp Meter Loop Template
700.1 UG Residential Distribution Service Template
Customer Information Packet
Gas Meter Clearance Diagram
Residential Development Application
Electric Service Standards
Gas Service Standards
Distribution Electric Material Specifications Search
Construction Drawings Search
Gas Meter Installation Checklist
Gas Rough-In Inspection Checklist