CPS Energy’s offices, customer service centers, and the call center will be closed on Monday, July 4, 2022 in observance of Independence Day. Offices will reopen Tuesday, July 5 at 7:45AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.  

Starting Friday, July 1 our Customer Service Center hours will be: 7:45AM to 5:00PM Monday-Friday (except holidays).

Community

We live, work, play and give back

We are actively involved throughout our community in a variety of ways. These include:

  • Supporting area schools through student mentoring (InspireU) and summer internships (SAFE)
  • Volunteering thousands of hours in support of community projects
  • Actively working to make our air, water and land clean and healthy
  • Speaking at a variety of community events to keep everyone informed and educated about important energy topics
  • Maintaining and encouraging partnerships with businesses and organizations that want to support important community causes

Smart Energy Education

Itron, Inc., which is innovating the way utilities and cities manage energy and water, and CPS Energy have expanded their collaboration to improve energy-water literacy and launched a new online resource aimed at providing interactive educational resources and materials to educate communities and inspire the next generation talent pipeline.

The new online resource, Smart Energy Education, will leverage pre-existing programs, such as the Resourcefulness: An Introduction to the Energy-Water Nexus STEM curriculum, and include new programs, such as the Watt Watchers of Texas program, that provide interactive learning materials for students, educators, industry professionals, and communities around the globe.  Additionally, the Resourcefulness and Watt Watchers of Texas programs are now available in Spanish as a result of Itron and CPS Energy’s ongoing commitment to connect with as many communities as possible in the San Antonio region and beyond.

REAP, Inc.

The Residential Energy Assistance Partnership (REAP) is a partnership between CPS Energy, the City of San Antonio and Bexar County, which provides eligible families in financial distress with utility assistance twice a year.

Every dollar donated goes directly to those who are in need. REAP funds are applied directly to the recipient's utility bill, making it convenient with no check to pick up or money to manage. Since 2002, we have contributed more than $20 million to REAP to help customers facing difficult times. Donate to REAP, Inc.

CPS Energy Angels

Give the gift of energy!  With our Energy Angels Gift of Energy program, you can brighten someone’s day by making a payment toward the energy bill of a friend, loved one or neighbor.  It’s convenient, thoughtful and sure to warm their hearts!

During challenging times or just as a practical gift, a gift of energy is something you can give any time, for any occasion. You can pay for any amount of a customer’s bill and give to a CPS Energy customer of your choice. It’s great for anyone facing financial hardships, parents, a loved one on a fixed income or just a practical gift for a friend or neighbor.

Ready to give a gift?  Learn more here.

Agency Partners

Become an Agency Partner to view client account data and enter pledges and payments on behalf of your clients. Any organization that helps residential customers with payment of their CPS Energy bill may enroll in the Agency Partners Portal.

Customer Response Unit

Our Customer Response Unit (CRU) group takes customer service to the next level with a mobile team that:

  • Increases community awareness of and enrollment in assistance programs
  • Educates customers about energy efficiency and safety
  • Works directly with customers to meet their needs

Habitat Conservation Plan

In 2014, CPS Energy announced the development of a system-wide Habitat Conservation Plan (HCP) for its operations, construction, and maintenance/repair activities. The HCP will ensure that the threatened and endangered species in the CPS Energy service territory are protected while the community continues to grow.