System Maintenance: On Sunday, December 3 , 2023, from 1:00AM to 5:00AM, our EZ Pay credit card payment processing may not be available; however, you may make a payment by logging in to Manage My Account. You may report an outage online or by calling (210) 353-4357. Visibility to bills in Manage My Account may also not be available during this maintenance.
Proactively serving customers
Our Community Engagement group is taking customer service to the next level with a proactive approach that features a mobile Customer Response Unit (CRU). CRU is dedicated to increasing community awareness of and enrollment in assistance programs, educating customers about energy efficiency and safety, and working directly with customers with unique needs. CRU members wear uniquely designed uniform shirts and drive visible vehicles to ensure customers can identify representatives as official members of CPS Energy.
Community Engagement performs outreach through the CRU as well as the Casa Verde weatherization and Community Outreach teams. CRU will offer enhanced customer service by resolving situations through a case management approach.
Casa Verde is geared up to enroll more customers into the program, which provides an average of $5,000 in free home weatherization improvements, saving customers an average of $350 a year in energy costs.
Community Outreach is working to educate customers and match them up with the right programs and services, including our Customer Assistance Programs.