We are currently experiencing longer than normal wait times on our Customer Service phone lines.  For self-service options, you may access our online resources, including Manage My Account, My Energy Portal, and Ways to Pay. If you need to speak to an Energy Advisor, you can also Schedule a Callback.  Thank you for your understanding. 

Community Engagement/CRU

Proactively serving customers

Our Community Engagement group is taking customer service to the next level with a proactive approach that features a mobile Customer Response Unit (CRU). CRU is dedicated to increasing community awareness of and enrollment in assistance programs, educating customers about energy efficiency and safety, and working directly with customers with unique needs. CRU members wear uniquely designed uniform shirts and drive visible vehicles to ensure customers can identify representatives as official members of CPS Energy.

Community Engagement performs outreach through the CRU as well as the Casa Verde weatherization and Community Outreach teams. CRU will offer enhanced customer service by resolving situations through a case management approach. 

Casa Verde is geared up to enroll more customers into the program, which provides an average of $5,000 in free home weatherization improvements, saving customers an average of $350 a year in energy costs.

Community Outreach is working to educate customers and match them up with the right programs and services, including our Customer Assistance Programs

 
Community Engagement/CRU