CPS Energy’s offices and customer service centers will be closed on Friday, May 2, 2025, in observance of the Battle of Flowers Parade. We will reopen on Monday, May 5, at 7:45AM. Although our call center will be closed for regular business, we are still open for customers to report natural gas or electric emergencies anytime by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
Community Engagement
Proactively serving customers
CPS Energy’s Community Engagement teams are dedicated to enhancing customer service through comprehensive support and resources. Community Engagement fosters community awareness and participation in assistance programs by prioritizing energy equity, safety education, and compassionate customer support. Community Engagement specialized teams, including the Customer Response Unit (CRU), Community Outreach, and Casa Verde Weatherization, collectively ensure our customers are connected to the programs suitable for their assistance.