FOR AN EMERGENCY
Electric or Gas Emergency? Please call 210-353-4357
Please Note: Gas leaks and emergency requests should NOT be reported by email. Please contact 210-353-HELP (4357) to report any gas and/or electric emergencies. A live representative will be standing by 24/7 to assist with all emergency requests.
BY EMAIL & WEB
Contact Us by Email: [email protected].
Contact Us Through the Web:
CPS Energy Call Center Hours:
- 7AM – 7PM Monday – Friday
- 8AM – 1PM on Saturdays
- Closed on Holidays
- Service problems or electric/gas emergencies? Call (210) 353-HELP (4357)
- Billing or service issues? Call (210) 353-2222, Call toll free, 1-800-773-3077
Commercial service issues? Call (210) 353-3333
- Schedule a CPS Energy Callback
- Hearing-impaired customers? (210) 353-2224
- Human Resources and employment verification? Call (210) 353-4636
- Looking for a specific CPS Energy employee? Call (210) 353-2000
P.O. Box 1771
San Antonio, TX 78296
OTHER CONTACT INFORMATION
Reporting Utility Service Theft:
If you suspect someone of stealing utility services, please report this suspicious activity anonymously using our online form: Report Utility Service Theft.
- Streetlight Alert – Report streetlight issues
- Open Records Requests
- File a claim with CPS Energy
- Funds to Claim
- Reporting Ethical Concerns
- Rate Advisory Committee (RAC) Public Comment Line: 210-353-6788
CPS Energy - Bankruptcy Section
Mail Drop 110910
San Antonio, TX 78215
VISIT OUR CUSTOMER SERVICE CENTERS
All customer service center hours are 7:45 a.m. – 5 p.m., Monday – Friday, except holidays.
Please Note: Our customer service centers are not taking credit card payments at this time.