Electric or Gas Emergency? Please call 210-353-4357
Please Note: Gas leaks and emergency requests should NOT be reported by email. Please contact 210-353-HELP (4357) to report any gas and/or electric emergencies. A live representative will be standing by 24/7 to assist with all emergency requests.
Contact Us by Email: [email protected].
Contact Us Through the Web:
- Residential Customers
- Commercial Customers
Contact Us by Phone:
CPS Energy walk-in center hours are 7:45 a.m. – 5 p.m., Monday – Friday. Customer service hours will be temporarily extended to 6:45 PM on Wednesdays only.
For media interviews or media inquiries:
Contact Us By Mail:
P.O. Box 1771
San Antonio, TX 78296
Reporting Utility Service Theft:
If you suspect someone of stealing utility services, please report this suspicious activity anonymously using our online form: Report Utility Service Theft.
CPS Energy - Bankruptcy Section
Mail Drop 110910
San Antonio, TX 78215
Visit one of our Customer Service Centers.
All customer service center hours are 7:45 a.m. – 5 p.m., Monday – Friday.
Please Note: Our customer service centers are not taking credit card payments at this time.