Contact Us


Ways to Connect

For An Emergency

Electric or Gas Emergency? Please call 210-353-4357

Please Note: Gas leaks and emergency requests should NOT be reported by email. Please contact 210-353-HELP (4357) to report any gas and/or electric emergencies. A live representative will be standing by 24/7 to assist with all emergency requests. 

By Email & Web

By Phone

CPS Energy Call Center Hours:

  • 7AM – 7PM Monday – Friday
  • 8AM – 1PM on Saturdays
  • Closed on Holidays

Phone Numbers:

  • Service problems or electric/gas emergencies?   Call (210) 353-HELP (4357)
  • Billing or service issues? Call (210) 353-2222, Call toll free, 1-800-773-3077
    Commercial service issues? Call (210) 353-3333
  • Schedule a CPS Energy Callback
  • Hearing-impaired customers?  (210) 353-2224
  • Human Resources and employment verification? Call (210) 353-4636
  • Looking for a specific CPS Energy employee? Call (210) 353-2000

By Mail

CPS Energy
P.O. Box 1771
San Antonio, TX 78296

Media Inquires

For media interviews or media inquiries: 

Other Contact Information

Reporting Utility Service Theft:

If you suspect someone of stealing utility services, please report this suspicious activity anonymously using our online form:  Report Utility Service Theft


Bankruptcy-Related Issues?

CPS Energy - Bankruptcy Section
500 McCullough
Mail Drop 110910
San Antonio, TX   78215

Visit Our Customer Service Centers

All customer service center hours are 7:45 a.m. – 5 p.m., Monday  Friday, except holidays.  
Please Note: Our customer service centers are not taking credit card payments at this time.