System Maintenance: From 6:30 PM on Saturday, 03/25/23 to 8 AM on Sunday, 03/26/22, Manage My Account, customer alert notifications, all web portals, and our automated phone system will be unavailable. EZ Pay credit card payment processing and visibility to bills in Manage My Account will also be unavailable during this time.  We will still be able to process emergency gas and electric requests.

Contact Us

 
 

FOR AN EMERGENCY

Electric or Gas Emergency? Please call 210-353-4357

Please Note: Gas leaks and emergency requests should NOT be reported by email. Please contact 210-353-HELP (4357) to report any gas and/or electric emergencies. A live representative will be standing by 24/7 to assist with all emergency requests. 

BY EMAIL & WEB

BY PHONE

CPS Energy Call Center hours are 7:45 a.m. – 5 p.m., Monday – Friday, except holidays.

  • Service problems or electric/gas emergencies?   Call (210) 353-HELP (4357)
  • Billing or service issues? Call (210) 353-2222, Call toll free, 1-800-773-3077
    Commercial service issues? Call (210) 353-3333
  • Schedule a CPS Energy Callback
  • Hearing-impaired customers?  (210) 353-2224
  • Human Resources and employment verification? Call (210) 353-4636
  • Looking for a specific CPS Energy employee? Call (210) 353-2000

BY MAIL

CPS Energy
P.O. Box 1771
San Antonio, TX 78296

MEDIA INQUIRIES

For media interviews or media inquiries: 

OTHER CONTACT INFORMATION

Reporting Utility Service Theft:

If you suspect someone of stealing utility services, please report this suspicious activity anonymously using our online form:  Report Utility Service Theft

Other:

Bankruptcy-Related Issues?

CPS Energy - Bankruptcy Section
500 McCullough
Mail Drop 110910
San Antonio, TX   78215

VISIT OUR CUSTOMER SERVICE CENTERS

All customer service center hours are 7:45 a.m. – 5 p.m., Monday  Friday, except holidays.  
Please Note: Our customer service centers are not taking credit card payments at this time.