CPS Energy’s offices, customer service centers, and the call center will be closed on Monday, July 4, 2022 in observance of Independence Day. Offices will reopen Tuesday, July 5 at 7:45AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.  

Starting Friday, July 1 our Customer Service Center hours will be: 7:45AM to 5:00PM Monday-Friday (except holidays).

Contact Us

 
 

Electric or Gas Emergency? Please call 210-353-4357

Please Note: Gas leaks and emergency requests should NOT be reported by email. Please contact 210-353-HELP (4357) to report any gas and/or electric emergencies. A live representative will be standing by 24/7 to assist with all emergency requests. 

Contact Us by Email: [email protected].

Contact Us Through the Web:

Contact Us by Phone:

CPS Energy walk-in center hours are 7:45 a.m. – 5 p.m., Monday – Friday, except holidays.

  • Need your service to be reconnected?
  • Service problems or electric/gas emergencies?   Call (210) 353-HELP (4357)
  • Billing or service issues? Call (210) 353-2222, Call toll free, 1-800-773-3077
    Commercial service issues? Call (210) 353-3333
  • Schedule a Callback
  • Hearing-impaired customers?  (210) 353-2224
  • Human Resources and employment verification? Call (210) 353-4636
  • Looking for a specific CPS Energy employee? Call (210) 353-2000

For media interviews or media inquiries: 

Contact Us By Mail:

CPS Energy
P.O. Box 1771
San Antonio, TX 78296

Reporting Utility Service Theft:

If you suspect someone of stealing utility services, please report this suspicious activity anonymously using our online form:  Report Utility Service Theft

Other:

Bankruptcy-Related Issues?

CPS Energy - Bankruptcy Section
500 McCullough
Mail Drop 110910
San Antonio, TX   78215

Visit one of our Customer Service Centers.
All customer service center hours are 7:45 a.m. – 5 p.m., Monday  Friday, except holidays.
Please Note: Our customer service centers are not taking credit card payments at this time.