Contact CPS Energy Customer Engineering at 210-353-4050 Monday - Friday 7:30am - 4pm or [email protected] if you need assistance with any of the steps below.
The steps below are for new subdivision developments. Once an individual home is ready for service, follow the steps at New Home Construction - Underground Service.
This OPTIONAL Utility Preliminary Plan Review provides you with the opportunity to meet with CPS Energy staff to discuss your project. This utility review is similar to the preliminary development plan review meetings offered by the City of San Antonio but focusing on the provision of electric and gas service. This optional meeting will assist you by identifying items that need to be addressed or modified prior to submitting a complete work request application to CPS Energy.
Below are a few examples of instances where you may want to schedule a UPPR meeting:
CPS Energy will help you understand CPS Energy Service Standards, environmental requirements, and important permit and inspections information for your project.
CPS Energy will also describe your construction options: Developer Install or CPS Energy Turnkey and CPS Energy will discuss working with other utilities, like San Antonio Water & Sewer.
If you would like to request a meeting, please complete the UPPR Memo and Form and submit your site plan, conceptual elevations, photographs, survey, and estimated electric and gas loads.
You can also make your request through our Construction & Renovation Web Portal. If you are not currently enrolled in our web portal, please register at Construction & Renovation Web Portal. Once submitted, we will process your enrollment request within 24-48 hours.
If you would NOT like to request an optional Utility Preliminary Plan Review meeting, please proceed to Step 3.
Register to request temporary service and track your project steps all the way through to permanent service. Once submitted, we will typically process your registration within 24-48 hours. To authorize a contractor to register, complete a Web Authorization Form.
To register, you will need:
If opening a new CPS Billing Account, provide one of the following:
Or email [email protected]
Apply on the Construction & Renovation Web Portal.
Attach the below required documents to your project by selecting the Project from Home, then Attachments.
Or download and email your application:
Once CPS Energy Customer Engineering receives all required documents, the job is assigned to a Residential Development Designer who will schedule a Pre-Design Meeting with you. Before the meeting, the Residential Development Designer will gather preliminary information and comments from internal CPS Energy departments: Distribution Planning (Circuit Capacity Planning), Gas Engineering and Right-of-Way (Easements).
During the Pre-Design Meeting, your Residential Development Designer will review your project with you and explain any steps required before CPS Energy’s Design Phase can begin. If necessary, you may need to revise some of your documents.
Once CPS Energy has received your revised documents, the CPS Energy Design phase is typically 55 days. In parallel with this Design Phase, CPS Energy highly recommends you apply for all of your required permits, which can have a long lead time. CPS Energy will apply for permits for CPS Energy work. At the end of Design, CPS Energy will provide your final design, a contract, and an invoice.
You will need to obtain all relevant permits and, where required, final electrical and/or gas inspection from your local city or municipality, such as The City of San Antonio. For more information about City of San Antonio permitting and inspections, go to City of San Antonio - Permit, Inspection and Review. CPS Energy has also worked with the City of San Antonio to create a Permits and Inspections Checklist for your assistance. If you are outsides San Antonio, contact your local municipality.
CPS Energy encourages Developers to sign their contract and remit payment within 5 business days to avoid schedule delays.Pay Online
In an effort to reduce conflicts with other infrastructure or fixtures, CPS Energy requires the developer’s engineer to stake designated pole locations, transformers, streetlights and easements per CPS Energy design prior to construction. If installing streetlights, the streetlight stakes will need to have the final grade mark on the physical street light stake.
CPS Energy Construction Standards
CPS Energy has adopted specific standards for the construction of electric or gas services within the CPS Energy Service Area:
Permits & Inspections
Please note that all permits and inspections required by any Authority Having Jurisdiction (AHJ) must be completed and released to CPS Energy prior to the electric and/or gas meter being set. CPS Energy has worked with the City of San Antonio to create a Permits and Inspections Checklist that must be satisfied in order for City of San Antonio permits to be released to CPS Energy. If you are outsides San Antonio, contact your local municipality.
Site Ready Checklist
Developers are required to meet all of the following conditions prior to the commencement of CPS Energy construction:
CPS Energy will perform your required inspection and if your project passes inspection, your Residential Development Designer will typically schedule your Pre-Construction meeting within 5 business days. You will need to decide whether you would prefer to install your infrastructure or use CPS Energy’s Turnkey process. If you will install your own infrastructure, CPS Energy will assign a CPS Energy Inspector.
CPS Energy recommends you schedule your city or municipality inspections at this time.
If your site fails inspection, you will be notified by email with reason of turndown. Once repairs are made, you can re-click site ready in the Construction & Renovation Web Portal or call 210-353-4050 to schedule another Site-Ready inspection.
CPS Energy installations typically start two weeks after Pre-Construction meeting is held
Developers can pick up infrastructure materials once inspections are complete and the job is released to construction.
Once all infrastructure up to the primary side of the transformer is installed, the next step is to follow the New Home Construction process, which will begin with Temporary Service.
Customer Engineering Contact Information
500.2 Residential Overhead Service Template
500.3 Residential Overhead Service Template
500.9 Residential Overhead Two or More Meters Template
500.10 OH Residential 320Amp Meter Loop Template
700.1 UG Residential Distribution Service Template
Customer Information Packet
Electric Service Standards
Gas Service Standards
Distribution Electric Material Specifications Search
Construction Drawings Search
Gas Meter Installation Checklist
Gas Rough-In Inspection Checklist
Electric or Gas Emergency?
Call 210-353-HELP (4357)
Billing or Service Questions?