Las desconexiones del servicio por falta de pago se retoman en septiembre, a medida que avanzamos hacia el normal funcionamiento de la empresa. Lea más aquí Si usted está pasando por dificultades financieras, le urgimos a que se comunique con nosotros para recibir ayuda. Llámenos al 210-353-2222 o en línea en Manténgase al día siguiéndonos en Facebook y Twitter. Más información: NewsroomStorm Updates & Próximos Eventos.

Alentamos el uso de una cubierta facial en cualquier instalación de CPS Energy. Nuestro horario de atención al cliente es de 7:45 AM a 5:00 PM de lunes a viernes. A partir del miércoles 17 de noviembre, el horario de atención al cliente se extenderá temporalmente hasta las 6:45 PM sólo los miércoles. Si usted ha resultado positivo, o un miembro de su familia ha resultado positivo para COVID-19 en los últimos 14 días, por favor utilice nuestras herramientas en línea o llame al 210-353-2222 para obtener asistencia.  Por favor, no visite nuestro centro de servicio al cliente si tiene síntomas de COVID-19.

Reporting Pipeline Damage


Pipeline Damage Prevention Rules
Effective Sept. 1, 2007, the Railroad commission adopted Title 16, Texas Administrative Code (TAC), Part I Chapter 18 entitled Underground Pipeline Damage Prevention to increase pipeline safety in Texas and to reduce damage to underground pipelines resulting from the movement of earth by persons in the vicinity of those pipelines, which is the number one cause of pipeline incidents in the state. A full version of the rule can be found on the Commission’s website.

Reporting Requirements
Texas law requires all damage to pipelines caused by excavators to be reported by both the pipeline operator and the person digging around the pipeline. If you are digging near a pipeline, you are considered to be an excavator. Operators and excavators that are not in compliance with Chapter 18 can be cited violations and penalties of up to $10,000 per day per violation under these rules.

Brochure: Preventing & Reporting Pipeline Damage

Excavation Damage
Pipeline damage includes but is not limited to:

  1. Defacing, scraping, displacement, penetration, destruction, or partial or complete severance of an underground pipeline or of any protective coating, housing, or other protective device of an underground pipeline;
  2. Weakening of structural or lateral support of an underground pipeline that affects the integrity of
    the pipeline; or
  3. Failure to properly replace the backfill surrounding an underground pipeline.

Excavator/Operator Protocols
If an excavation project is too large to mark using white-lining or is so expansive that a full description cannot be provided on a line locate ticket, then the operator and the excavator shall conduct a face-to-face meeting to discuss the excavation activities and establish protocols per Chap. 18.3(d).

After compliance with the notice requirements of Chap. 18, an excavator and an operator may jointly establish the protocols applicable to an excavation site in the vicinity of underground pipelines based on the particular characteristics of each job.

Follow guidelines for applicable protocols to an excavation site per Chap 18.9.

Taking Action If a Pipeline is Damaged
In the event of an emergency, take immediate steps to protect people first and call 911 for hazardous conditions that endanger life or health.

When a pipeline is damaged, notify the pipeline operator immediately through the One-Call Notification Center 811 with two hours of the incident.

Collect information for excavation damage to pipelines. Take written records and photographs with an object of reference in the picture to document the damage appropriately. Measure the exact depth of damage contact to pipeline. Give details on locate marks and damage area.

A Texas Damage Reporting Form (TDRF) must be filed with the Railroad Commission within 10 working days of the incident.

A working day is everyday that is not a Saturday, Sunday, or legal holiday (as specified by Chap. 662 TX Gov. Code).

Non-Compliance Activities
Violations and penalties may also be cited even if damage to a pipeline has not occurred. Examples include:

  • Not calling before digging
  • Not refreshing an expired locate ticket
  • Calling for an emergency locate when the situation is not an actual emergency condition