Ideas to help educate and encourage customers to take simple steps to reduce their consumption. Learn more about: Manage My Account, My Energy Portal and SaveNow programs and rebates. Get Energy Tips and Peak Energy Day information. Learn about Smart Thermostats and Upcoming CPS Energy Events. Use our Energy Cost Calculator.
See easy ways to save and get the most out of your service
Choose an energy-saving device to help you save money year round
Control your home thermostat from anywhere, anytime with Smart Thermostat
CPS Energy has teamed up with Nest to bring you the first thermostat that programs itself to help you save energy.
CPS Energy has teamed up with Nest to bring you the first thermostat that programs itself to help you save energy.
Through REAP, you may qualify for up to $400 per year in bill assistance
If you’re a residential customer, you may qualify for a discount if your income is at or below 125% of federal poverty guidelines and you meet other requirements
Enroll in our Budget Payment Plan, and we’ll average your bills over the past year, add a small percentage to cover environmental factors and changing fuel costs, then charge you the resulting amount each month
If you or a dependent living at home must use electrically operated medical equipment, the Critical Care Program gives you additional time to pay your bills
Learn more about Casa Verde and Free Weatherization
The Disabled Citizens Billing Program allows disabled customers on Supplemental Security Income additional time to pay the net amount of their energy bills
Public health agencies and community-based organizations also may have resources to help you pay your bill
Our Senior Citizen Billing Program allows qualifying customers additional time to pay the net amount of their energy bills
Health or financial hardships sometimes make it difficult to pay bills. We make it easy for you to set up payment plans to help you during difficult times
Our Veteran’s Discount Program provides electric bill payment assistance to those who have significantly decreased abilities to regulate their core body temperatures due to severe burns received during combat
We offer help to those who provide emergency response for our country to include Firefighters and Police. Our First Responders with Burn Injuries Discount Program provides electric bill payment assistance to those who have significantly decreased abilities to regulate their core body temperatures due to severe burn injuries sustained in the course of providing first responder duties.
Simple and inexpensive actions can help you save energy & money during the hot summer months. Here are some things you can do to start saving in your home.
We can help you start or stop service when you move.
Simple tips to avoid accidents around your home
Cut your energy consumption and bills. Try some simple energy-saving measures.
A CPS Energy Smart Thermostat is a great way to save electricity and lower the energy bill of your business. Even better, it's FREE. CPS Energy will even install it for free, too.
Discover what can interrupt your power and how the culprit is found.
Find information/forms for gas pipe testing at schools. Meet Railroad Commission of Texas requirements.
Get the answers you need. Read FAQs about Property Manager Portal to learn how it can help you.
Now introducing the redesigned Construction Renovation web portal. The new portal is user-friendly and easy to navigate. Most importantly, it will allow most customers to create and manage their construction projects online, regardless of the project type.
A variety of Distributed Generation systems are now available.
Use the search feature to find copies of our most recent construction standard drawings. Please call us at (210) 353-3423 if you have any questions or suggestions.
CPS Energy is responding to global supply chain issues with temporary exceptions to our Standard Residential Meter Socket Specifications to make it easier for customers to purchase meter sockets from local suppliers.
The 2021 edition of CPS Energy’s Electric Service Standards presents for the convenience of Electrical Contractors, Architects, Engineers, and others, the current standards and requirements for electric service and meter installations. It supersedes all previous editions of the Electric Service Standards. These service standards are intended to supplement the City of San Antonio Electrical Code, National Electrical Code, and National Electrical Safety Code, and to establish certain requirements that are based on experience for maintaining safe and reliable service for CPS Energy Customers.
The Damage Prevention Bill for Texas (House Bill 2295) took effect October 1998, and is known as Utilities Code Title 5, Chapter 251. This law requires most facility owners to join a notification (or one call) center and requires excavators to call 48 hours prior to digging. It also requires any notification or one call center operating in Texas to share messages they receive between the notification centers. This provision is to ensure that excavators need only make one call to notify most buried facility owners. The Dig Safely program was introduced nationwide in June 1999. Its purpose is to help protect underground utility lines from damage by excavators, and protect excavators from the effects of damage to underground lines.
CPS Energy by way of its electric and natural gas service contract with the General Service Administration (GSA) in Washington D.C. is a federal contractor. Consequently, we are required to report our contracting activity with large, small, minority, service-disabled, veteran, historically underutilized, HUBZone, and woman-owned businesses.
CPS Energy storerooms including delivery hours and contact information.
Learn more about the procurement process at CPS Energy and important items to consider.
Becoming a supplier with CPS Energy is an easy process.
My Energy portal offers you valuable features to help you save energy, lower your bills, and budget better than ever before
Hours: Monday – Friday, 7:45AM – 5:00PM, except holidays. Hours will be temporarily extended to 6:45PM on Wednesdays only.
Online self service form that allows you to reconnect your electrical service.
CRU is dedicated to increasing community awareness of and enrollment in assistance programs, educating customers about energy efficiency and safety, and working directly with customers with unique needs.
Requests for a new streetlight in an unincorporated area or another incorporated city in the CPS Energy service delivery area should be made through the local homeowner association or municipal government office.
Is your power out? Expect a call, email or text from CPS Energy
During an outage, be prepared and stay informed.
Schedule a Callback
Get the last information on the winter storm.
During an outage, be prepared and stay informed.
News Releases from Storm Uri 2021
See our guidelines for online account agreements.
Texas law gives you the right to request access to government records or information that already exists. See our procedures for obtaining this information.
CPS Energy's Claims Department is responsible for investigating and resolving property damage and personal injury claims. Claims must be submitted within 90 days of the incident.
Make your home a safe haven. We have some safety tips to help make that happen.
Theft of service is unlawful and can be fatal.
Copper theft is against the law and unsafe.
Work safely on electrical equipment. Following these guidelines can help.
We have some important outdoor safety tips for adults and children.
Be mindful of using electricity or natural gas near water or following floods.
Stay safe during stormy conditions. Follow these helpful tips.
The San Antonio City Council approved CPS Energy’s request to implement a 3.85% base rate increase and a regulatory asset that will allow CPS Energy to recover paid and legitimate Winter Storm Uri fuel costs. The City Council vote follows the unanimous approval by the CPS Energy Board of Trustees on January 10, 2022. The rate increase and regulatory asset went into effect on March 1, 2022.
View hours of operation and fees for Braunig and Calaveras lakes and parks.
Reserve a spot for camping or picnicking at Calaveras or Braunig lake.
Our Corporate College Internship Program (CCIP), is designed to meet the industry’s rapidly changing workforce needs by providing local San Antonio college students with public utility career experience.
The CPS Energy Students Interested In Technical Education (SITE) – Distribution internship program is designed to promote higher education for professional careers in public utilities.
The CPS Energy Student Assistance for Education (SAFE) Program is designed to promote higher education for professional careers in public utilities .
The CPS Energy Students Interested In Technical Education (SITE)
Invite us to your meeting. Hear about customer and environmental programs, strategic initiatives and other interesting topics.
Connect with us through many social media channels.
Ensuring clean air for our community and neighbors.
Flexible Path Survey Results
View reports and information related to our pension plan.
Learn how to read your bill and understand all the different costs. Learn how fuel charges can impact customers' bills.
Search our database to see if you might be owed unclaimed funds.
Search our database to see if you might be owed unclaimed funds.
Learn how to read your bill and understand all the different costs. Learn how fuel charges can impact customers' bills.
View Meeting Notices and Presentations related to our Board of Trustees.
View Meeting Notices and Minutes related to our Citizens Advisory Committee (CAC).
This year marks our 75th anniversary of being owned by the city of San Antonio. That’s 75 years of providing safe, reliable, and affordable electric and gas services to the Greater San Antonio community.
Read about our five-member Board of Trustees.
The RAC is made up of 21 members comprised of 11 appointees by the CPS Energy Board of Trustees, including Mayoral appointees and 10 City Council appointees. Members of the RAC will devote the necessary time and energy to learn about the utility business and the rate design function that allows utilities to recover their costs to provide service. This effort will help them understand and provide thoughtful input and perspectives regarding CPS Energy’s rate structure and rate design options.
See our latest blogs and news releases highlighting our services and accomplishments.
See what factors may lead to power failures.
Become familiar with power industry terms.
Proper grounding is important for safety. View common connection problems.
Power out or lights flickering at your home? Find out what could be causing the problems and actions you may want to take.
Natural gas is a traditional clean and efficient generation source. It's great for homes, too.
Low-sulfur coal makes up a large portion of our energy generation portfolio.
We invest in wind energy to provide clean power to our customers. We lead the nation in purchased wind energy.
Nuclear energy has been a clean, reliable source of power for decades.
Turning bright sunny days into renewable solar power.
We receive megawatts from mega-waste. Our renewable energy portfolio includes power from local landfills.
Under CPS Energy’s Smart Meter Xchange Program, single family residential customers are provided the option to exchange a smart meter with a meter that requires a field visit.
The new substation will supply electric power to homes and businesses in the immediate area, largely using existing lower-voltage distribution lines.
An existing double circuit 138 kV transmission line will be rebuilt between the Coliseum and Kirby Substations.
Whispering Oaks Service Reliability Project
As part of our ongoing commitment to deliver reliable natural gas service, we routinely evaluate our system and perform maintenance to underground natural gas mains as needed.
Our contractor, Zachry, will soon begin a service reliability project consisting of replacing 8,400 feet of underground cable and associated pad mount transformers.
An existing double circuit 138 kV transmission line will be rebuilt between the Coliseum and Kirby Substations.
As the electric and natural gas utility in the Greater San Antonio area, we are committed to providing reliable power, so customers’ lights and natural gas turn on quickly, operate safely and remain affordable. As such, we are committed to improving infrastructure to ensure we provide the highest level of customer service and reliability to our community.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.
We believe in year-round Reliability! We want our community to know what we are doing to prepare as the weather gets colder. We are working on three key areas of improvement: weatherization, infrastructure, and communications.
Teachers, check out our online games and printable activities to make your students e-Smart! Students can learn about electricity and natural gas, and how to use them safely and wisely.
CPS Energy’s offices, customer service centers, and the call center will be closed on Monday, July 4, 2022 in observance of Independence Day. Offices will reopen Tuesday, July 5 at 7:45AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.
Starting Friday, July 1 our Customer Service Center hours will be: 7:45AM to 5:00PM Monday-Friday (except holidays).
The Scenic Loop Substation and Transmission Line Project involves the proposed construction of a new substation, a new transmission line, and associated distribution lines. This substation will improve reliability and provide additional electrical capacity to homes and businesses in the area.
CPS Energy has evaluated multiple substation site alternatives and geographically diverse transmission line options and has filed an application to amend its existing Certificate of Convenience and Necessity with the Public Utility Commission of Texas (PUC).
Throughout the course of the PUC process CPS Energy will be posting updates to major activities and information regarding this project on this webpage.
Update 1-12-2022: Following a vote taken at the PUC Open Meeting held December 16, 2021, the PUC issued an order today adopting Route Z2 (to substation site 7) as the approved route for the Scenic Loop Project. CPS Energy will provide written notice of the final order according to the rules and regulations of the PUC.
Update 11-1-21: During the October 28th Open Meeting, the PUC Commissioner’s listened to various parties regarding their positions on this docket. After listening to the various parties, the Commissioners then decided to delay a decision on this docket and take up this docket again during the November 18th Open Meeting.
Update 10-26-21: The Public Utility Commission of Texas (PUC) filed two items today. In the first document the PUC states “Participation in the October 28,2021 open meeting and in all future open meetings of the Commission will be in person.” The second document states “The Commission will hear oral argument in the above referenced docket for the open meeting scheduled to begin at 9:30 a.m. on October 28, 2021.”
The meeting is scheduled to begin 9:30AM Thursday October 28th and can be viewed via the internet at:
http://www.adminmonitor.com/tx/puct/open_meeting/20211028/
The meeting will be held in Austin, TX at:
MEETING OF THE
PUBLIC UTILITY COMMISSION OF TEXAS
Thursday, October 28, 2021, 9:30 A.M.
Commissioners' Hearing Room
7th Floor, William B. Travis Building
The documents referenced above can be viewed via the following links:
CORRECTION TO EXCEPTIONS AND REPLIES MEMORANDUM REGARDING OPEN MEETING
Update 9-17-2021: The Public Utility Commission of Texas (PUC) has released a revised schedule for this docket. The Commissioners will be taking into consideration the Proposal for Decision (PFD) in an open meeting to be held on October 28, 2021. Details on the Proposal can be found here.
Update 7-26-21: The State Office of Administrative Hearings (SOAH) has released the Proposal for Decision (PFD). In the PFD, the Administrative Law Judges (ALJs) recommend approval of Route Z2. The full document can be found on the PUC Interchange here.
Update 4-30-2021: The Hearing on Merits will be beginning Monday May 3rd at 9:00am. Instructions for participation will be the same as the Prehearing Conference. Due to the ongoing disruptive effects of the novel coronavirus (COVID-19), the ALJs will conduct the hearing using the Zoom videoconferencing application. Instructions for attending can be found on the order located here.
Update 4-29-2021: View the revised Scenic Loop Intervenor Maps:
Scenic Loop Intervenors Map (April 28)
Update 4-28-2021: The State Office of Administrative Hearings (SOAH) issued Order No. 12. This order has instructions for participating/viewing Prehearing Conference for the Hearing on Merits. The Prehearing Conference will be held this Friday April 30th at 10AM. Due to the ongoing disruptive effects of the novel coronavirus (COVID-19), the ALJs will conduct the hearing using the Zoom videoconferencing application. Instructions for attending can be found on the order located here.
At this hearing the ALJs will be considering evidence regarding the merits of routes presented in the (Amended) Application.
Update 4-13-2021: View the revised Scenic Loop Intervenor Maps:
Scenic Loop Intervenors Map (April 12)
Update 4-8-2021: The following Rebuttal Testimony has been filed with the PUC as of 4/7/2021 and can be found on the PUC Interchange site here.
Currently, the Hearing on Merits is scheduled to begin May 3 per SOAH Order No. 8. Information on the Hearing on Merits will be posted to the PUC Interchange site prior to the hearing.
Update 2-11-2021: View the revised Scenic Loop Intervenor Maps:
Scenic Loop Intervenors Map (Feb. 11)
Update 12-22-2020: In accordance with Order No. 5, CPS Energy has submitted the following documents to amend its application:
Amendment To CPS Energy’s Application
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Environmental Assessment and Alternative Route Analysis Amendment Attachments |
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Application Attachment 3 Cost Estimates |
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Application Attachment 5 (Amended) |
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Application Attachment 6 (Amended): Habitable Structure Maps |
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Attachment 6: |
Supplemental Direct Testimony of Lisa B. Meaux |
Update 12-4-2020: The State Office of Administrative Hearings (SOAH) issued Order No. 4. This order has set the date for a Route Adequacy Hearing on December 10, 2020 at 9AM. Due to the ongoing disruptive effects of the novel coronavirus (COVID-19), the ALJs will conduct the hearing using the Zoom videoconferencing application. Instructions for attending can be found on the order located here.
At this hearing the ALJs will be considering evidence regarding the adequacy of routes presented in the Application.
Update 10-30-2020: View the Scenic Loop Intervenor Maps (post Pre-Hearing Conference):
Update 10-2-2020: The State Office of Administrative Hearings (SOAH) issued Order No. 1. This order set the date of the Prehearing Conference on October 22, 2020 at 10AM. Due to the ongoing disruptive effects of the novel coronavirus (COVID-19), the ALJs will conduct the prehearing conference using the Zoom videoconferencing application. Instructions for attending can be found on the order located here.
At this meeting the ALJs will be addressing any outstanding interventions, establishing a procedural schedule and other matters. A complete list of issues/matters can be found on the order, using the link above.
Update 8-21-2020: According to PUC Order No. 5, the administrative law judge (ALJ) finds CPS Energy’s application administratively complete and the notice sufficient. The ALJ adopts a procedural schedule through the month of September (2020). The order and schedule may be found on the PUC Interchange website here.
Update 7-22-2020: CPS Energy has filed the CCN Application for the Scenic Loop Project with the Public Utility Commission of Texas under docket number 51023. The filed application can be found on the PUC Interchange website here. Digital copies of the complete application and attachments are available on this website and the PUC Interchange. A physical copy of the documents is available for public viewing at:
CPS Energy, 500 McCullough, San Antonio, TX 78215
and
Fair Oaks Ranch City Office - 7286 Dietz Elkhorn Rd, Fair Oaks Ranch, TX 78015.
Scenic Loop Transmission Project CCN Application
Attachment 1 - Environmental Analysis (large file)
Attachment 2 – LCRA TSC Letter
Attachment 3 – Cost Estimates
Attachment 4 – Existing Area Transmission System
Attachment 5 – Directly Affected Landowner Map Overview
Attachment 7 – Landowner Notice Package
Attachment 8 – Directly Affected Landowner List
Attachment 9 – Public Official and Agency Notice Package
*All Public Official Notice Packages contained a complete Landowner Notice Package.
Attachment 10 – Public Officials and Agency Notice List
Attachment 11 – Newspaper Notice
Attachment 12 – Texas Parks and Wildlife Department Notice Letter
Attachment 13 - Scenic Loop Substation Analysis Report
Notice packages (Attachment 7) for this project have been mailed out via first class mail to all directly affected Landowners. If you wish to participate in this proceeding by becoming an intervenor, the deadline for intervention in the proceeding is September 8, 2020, and the PUC should receive an electronic filing or letter from you requesting intervention by that date. More information about the PUC’s filing process can be obtained at the PUC’s website here. Instructions for using the PUC Filer are available here. For assistance with an electronic filing, please contact the PUC’s Help Desk at (512) 936-7100 or [email protected].
Update 7-10-2020: CPS Energy has filed for a docket number with the Public Utility Commission of Texas (PUC). The docket number is 51023 and can be found on the PUC Interchange website here.
Open House Documents (Held October 3, 2019)
You may call, write or e-mail:
CPS Energy
Daniel Otto, Project Manager
Scenic Loop Substation and Transmission Line Project
Mail Drop RT0801
PO Box 1771
San Antonio, Texas 78296-1771
210-353-4882
[email protected]
Electric or Gas Emergency?
Call 210-353-HELP (4357)
Billing or Service Questions?
Residential 210-353-2222
Business 210-353-3333
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