As a safety precaution, all Customer Service Centers will be closed on Thursday, January 20 due to the anticipated inclement weather in our service area.  We will re-open on Friday and will follow our modified hours of operation from 10:30AM to 5:00PM.  Customers can access account information 24/7 through Manage My Account.  We are also suspending all disconnects during the inclement weather.  Please see our Winter Safety Tips for more information.  Learn More

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.



A portable generator can be an ideal secondary source of power––especially during power failures. But it can be dangerous if it’s not used appropriately.  Before operating a generator, read the manual, make sure you understand it, and call a professional if you have any doubts.

Here are some safety tips:

  • Generators should be placed at least 25 feet from a home or building
  • Never use a generator in an enclosed space
  • Make sure your generator is properly grounded
  • Generators should not be connected directly to household wiring except by a qualified electrician.
  • Use only 3-prong extension cords with appropriate watts or amps ratings
  • Never overload your generator
  • Connect using a ground fault circuit interrupter (GFCI), and
  • Turn off all appliances powered by the generator before shutting it down

Some dangers associated with generators include:

  • Shocks and electrocution
  • Carbon monoxide poisoning
  • Fires caused by unsafe fuel handling, and
  • Noise and vibration hazards