CPS Energy’s offices, customer service centers, and the call center will be closed on Monday, July 4, 2022 in observance of Independence Day. Offices will reopen Tuesday, July 5 at 7:45AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.  

Starting Friday, July 1 our Customer Service Center hours will be: 7:45AM to 5:00PM Monday-Friday (except holidays).


A portable generator can be an ideal secondary source of power––especially during power failures. But it can be dangerous if it’s not used appropriately.  Before operating a generator, read the manual, make sure you understand it, and call a professional if you have any doubts.

Here are some safety tips:

  • Generators should be placed at least 25 feet from a home or building
  • Never use a generator in an enclosed space
  • Make sure your generator is properly grounded
  • Generators should not be connected directly to household wiring except by a qualified electrician.
  • Use only 3-prong extension cords with appropriate watts or amps ratings
  • Never overload your generator
  • Connect using a ground fault circuit interrupter (GFCI), and
  • Turn off all appliances powered by the generator before shutting it down

Some dangers associated with generators include:

  • Shocks and electrocution
  • Carbon monoxide poisoning
  • Fires caused by unsafe fuel handling, and
  • Noise and vibration hazards