CPS Energy’s offices and customer service centers will be closed on Friday, May 2, 2025, in observance of the Battle of Flowers Parade. We will reopen on Monday, May 5, at 7:45AM. Although our call center will be closed for regular business, we are still open for customers to report natural gas or electric emergencies anytime by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
A portable generator can be an ideal secondary source of power––especially during power failures. But it can be dangerous if it’s not used appropriately. Before operating a generator, read the manual, make sure you understand it, and call a professional if you have any doubts.
Here are some safety tips:
- Generators should be placed at least 25 feet from a home or building
- Never use a generator in an enclosed space
- Make sure your generator is properly grounded
- Generators should not be connected directly to household wiring except by a qualified electrician.
- Use only 3-prong extension cords with appropriate watts or amps ratings
- Never overload your generator
- Connect using a ground fault circuit interrupter (GFCI), and
- Turn off all appliances powered by the generator before shutting it down
Some dangers associated with generators include:
- Shocks and electrocution
- Carbon monoxide poisoning
- Fires caused by unsafe fuel handling, and
- Noise and vibration hazards
