CPS Energy’s offices and customer service centers will be closed on Friday, May 2, 2025, in observance of the Battle of Flowers Parade. We will reopen on Monday, May 5, at 7:45AM. Although our call center will be closed for regular business, we are still open for customers to report natural gas or electric emergencies anytime by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
Commercial Power Quality FAQs
What causes power quality problems?
- Most causes can be divided into internal and external causes.
- Potential culprits may include large equipment start-up or shutdown, improper wiring and grounding, overloaded circuits or harmonics.
- The most common cause is a lightning strike; other possibilities include equipment failure, vehicle accidents, weather conditions, neighboring business, and even normal operation of utility equipment.
What kind of equipment is vulnerable?
- Most electrical equipment is affected by variations in powering and grounding. High-tech equipment, such as computer networks and phone systems, are sensitive and may be susceptible to damage.
How is a power quality problem diagnosed?
- Sophisticated monitoring and testing are usually required to isolate the specific type of disturbance and pinpoint the cause. A thorough power quality investigation might include:
- On-site testing
- Grounding studies
- Infrared Scans
- Wiring verification
- Identification of load characteristics
